Catherine Almaden
Austin,TX
Summary
Experienced certified surgical technologist adept at assisting with diverse operating room functions. Skilled in anticipating and addressing surgeon's needs, from operating room setup and sterilization to draping patients and passing instruments during surgery. Demonstrates exceptional medical teamwork and physical stamina.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Small Business Owner Cleaning Service
Self Employed Services
Austin, TX
01.2017 - Current
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Conducted regular meetings with employees to review progress towards company goals.
- Resolved conflicts between employees or customers in a timely manner.
Certified Surgical Technologist
USPI- Northwest Surgery Center
Austin,Texas , TX
05.2024 - 09.2024
- Prepared operating room for surgical procedures, including setting up sterile field.
- Ensured that all equipment was functioning properly prior to use in the operating room.
- Maintained aseptic technique throughout the procedure.
- Performed instrument counts before, during, and after surgeries as required by hospital policy.
- Assisted surgeons during operative procedures by anticipating their needs and passing instruments.
- Specialized in ENT and knowledgeable of SPD.
Surgical Technologist
Saint Davis Medical Center
Round Rock,Texas
11 2023 - 02 2024
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, DaVinci XI robotic-assisted surgery, urology, and trauma surgery procedures.
- Contributed to successful operations by assembling and organizing surgical equipment with precision.
- Increased efficiency during surgeries by anticipating surgeon's needs and providing timely assistance.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
Customer Service Representative
ChaseSource LP
Austin, Austin
03 2021 - 03 2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online application for unemployment benefits, improving overall user experience.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Patient Service Representative
Medspring Urgent Care
Austin. Texas
08 2014 - 01 2017
- Used EHR to schedule appointments.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Entered patient demographic and insurance data into electronic medical record system.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Dental Insurance Coordinator
Carrus Dental
Georgetown, Texas
07 2013 - 07 2014
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in completing necessary paperwork for filing claims, ensuring timely submission of required documentation.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
Certified Surgical Technologist
Kaiser Permanente, Los Angeles Medical Center
Los Angeles, California
09 2003 - 09 2009
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, plastic, oncology, laparoscopic, organ harvest, pediatric, and trauma surgery procedures. Specialized in Orthopedic and Spine surgery.
- Set up operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Created safe operating environments for invasive and non-invasive procedures.
- Performed accurate instrument counts, preventing potential surgical complications due to retained items.
- Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
Certified Surgical Technologist
Kaiser Permanente Ambulatory Surgery Center
Los Angeles, California
10 2004 - 09 2009
- Provided exceptional support to surgeons during a wide range of medical procedures.
- Gathered and arranged equipment, tools, and supplies as per surgeons' preferences or instructions.
- Contributed to reduced infection rates by diligently practicing proper sterilization techniques for instruments and equipment.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Performed accurate instrument counts, preventing potential surgical complications due to retained items.
- Prepared instruments for terminal sterilization and reset surgical suites for the next procedure.
Certified Surgical Technologist
Cedar Sinai Medical Center
Los Angeles,California
06 2002 - 12 2005
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, proctology, laparoscopy, oncology, plastic, trauma, and specialized in bariatric surgery procedures.
- Gathered and set up equipment, tools, and supplies, and arranged instruments according to surgeons' preferences or instructions.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Anticipated surgeons' needs and handed instruments and supplies to surgeons during procedures.
- Created unobstructed operative fields by using retractors, sponges, and suction and irrigating equipment.
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
- Used sutures, staples, clips and other tools to close wounds.
- Collected, prepared and disposed of medical specimens.
- Contributed to reduced infection rates by diligently practicing proper sterilization techniques for instruments and equipment.
- Supported colleagues by serving as a resource on surgical technology best practices, fostering a collaborative work environment.
- Promoted a culture of continuous improvement by actively participating in department meetings and offering constructive feedback on surgical processes.
Certified Surgical Technologist
Greenville Memorial Hospital
Greenville, North Carolina
03 2001 - 05 2002
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, cardio vascular,surgery procedures. Specialized in orthopedic trauma, and Spine surgery for patients with severe scoliosis
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Performed accurate instrument counts, preventing potential surgical complications due to retained items.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
- Used sutures, staples, clips and other tools to close wounds.
- Collected, prepared and disposed of medical specimens.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Education
Vocational - Medical Billing And Coding
American Career College
Los Angeles, California 05.2011
Associate Surgical Technologist - Surgical Technologist
Coastal Carolina Community College
Jacksonville. North Carolina 05.2000
GED - Curriculum Requirements For High School Equivalent
Coastal Carolina Community College
Jacksonville, North Carolina 07.1996
Skills
- Business growth and retention
- Employee Development
- Business management and development
- Strategic Planning
- Staff hiring
- Negotiation
- Performance Improvement
- Experience in Microsoft office,photo adobe photoshop, and microsoft word
- Proficient in typing
- Knowledge of digital marketing
- Experience in electronic health record
- Procedure and policies
- Medical billing and coding
- Supervisor experience
- Communication Skills
- Organizational Skills
- Trilingual (Tagalog, English, Japanese)
Affiliations
- Association of Muslim Community
- Member of Filipino Community
Websites
Accomplishments
- Achievement small business owner by completing residential cleaning with accuracy and efficiency.
- Graduated from Medical Billing and Coding
- Traveled to few countries to learn their tradition,culture, and language.
- helped people and counsel those affected by covid19
Certification
- CST - Certified Surgical Technologist
- Certified BLS
Additional Information
- CST 10 years of experience in hospital,trauma,and ambulatory settings
Timeline
Certified Surgical Technologist
USPI- Northwest Surgery Center
05.2024 - 09.2024
Small Business Owner Cleaning Service
Self Employed Services
01.2017 - Current
Surgical Technologist
Saint Davis Medical Center
11 2023 - 02 2024
Customer Service Representative
ChaseSource LP
03 2021 - 03 2022
Patient Service Representative
Medspring Urgent Care
08 2014 - 01 2017
Dental Insurance Coordinator
Carrus Dental
07 2013 - 07 2014
Certified Surgical Technologist
Kaiser Permanente, Los Angeles Medical Center
09 2003 - 09 2009
Certified Surgical Technologist
Kaiser Permanente Ambulatory Surgery Center
10 2004 - 09 2009
Certified Surgical Technologist
Cedar Sinai Medical Center
06 2002 - 12 2005
Certified Surgical Technologist
Greenville Memorial Hospital
03 2001 - 05 2002
Vocational - Medical Billing And Coding
American Career College
Associate Surgical Technologist - Surgical Technologist
Coastal Carolina Community College
GED - Curriculum Requirements For High School Equivalent
Coastal Carolina Community College
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