Lorna Hanson
Mountain Home,ID
Summary
Accomplished General Manager at N & G INC, adept in operations management and leadership, significantly enhanced sales and profitability. Excelled in building strong teams and fostering client relationships, achieving high employee satisfaction. Expert in inventory control and staff management, consistently surpassed revenue targets through strategic planning and effective communication.
Overview
26
26
years of professional experience
Work History
General Manager
N & G INC
06.1998 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Milaca Secondary High School
Milaca, MNSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Inventory Control
- Employee Scheduling
- Administrative Skills
- Schedule Management
- Business Administration
Timeline
General Manager
N & G INC
06.1998 - Current
Milaca Secondary High School