Lorna Mandefu
Africa Supermarkets – Furniture Division
Valparaiso,IN
10
years of professional experience
Reliable and customer-focused professional with 10+ years of experience in customer service, sales, inventory management, and store operations. Strong background in assisting customers by phone and online, resolving inquiries, processing orders, and maintaining accurate records. Well-suited for part-time U.S. remote roles requiring excellent communication, organization, and consistency. Available Sunday–Tuesday.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Work History
Store Manager
4 Years 5 Months- Oversaw daily store operations, staff scheduling, and performance
- Delivered high-quality customer service and resolved escalated concerns
- Managed inventory, sales reporting, and operational records
- Trained team members on customer handling and sales procedures
- Supervised daily store operations, ensuring optimal staffing and customer service standards.
- Implemented inventory management systems to streamline stock control processes.
- Developed staff training programs to enhance product knowledge and sales techniques.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated promotional activities to increase foot traffic and drive sales growth.
- Fostered a team-oriented environment by mentoring employees and encouraging collaboration.
- Ensured compliance with safety regulations and company policies throughout store operations.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Stock Controller
2 Years 5 Months- Maintained accurate stock records and inventory reports
- Coordinated receiving and tracking of merchandise
- Reduced losses through organized inventory control systems
- Supported management with data and reporting
- Managed inventory accuracy through regular audits and stock reconciliations.
- Optimized stock levels, reducing excess inventory through effective forecasting.
- Trained staff on best practices for stock handling and storage procedures.
- Collaborated with suppliers to improve order fulfillment and delivery timelines.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Streamlined stock management processes for increased efficiency and reduced waste.
- Implemented cycle counting program, increasing the frequency of counts without disrupting daily operations or affecting productivity levels.
Salesperson
3 Years 1 Month- Assisted customers with product selection and purchasing decisions
- Answered customer questions and provided product support
- Processed sales transactions accurately
- Maintained organized displays and a customer-friendly environment
- Developed strong customer relationships to enhance sales and repeat business.
- Presented product features and benefits to customers, driving informed purchasing decisions.
- Collaborated with team members to optimize store layout for improved customer experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Analyzed sales data to identify trends and recommend strategies for revenue growth.
- Worked to build relationships with customers and built potential for additional sales.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
Education
No Degree
No Degree
Association of Accounting Technicians (AAT) Level 1 & 2
High School Diploma
Skills
Customer Service (Phone
Chat & Email Support)
Call Handling & Customer Assistance
Sales Support & Order Processing
Inventory & Data Entry
Record Keeping & Reporting
Conflict Resolution & Problem Solving
Time Management & Reliability
Basic Accounting (AAT Levels 1 & 2)
Comfortable with Remote Systems & Online Tools
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Timeline
Store Manager
Africa Supermarkets – Furniture Division
02.2018 - 07.2022Read More
Stock Controller
Africa Supermarkets – Furniture Division
09.2015 - 02.2018Read More
Salesperson
Africa Supermarkets – Furniture Division
08.2012 - 09.2015Read More
Association of Accounting Technicians (AAT) Level 1 & 2
Read More
NIEC School of Business Management
No Degree
Read More
Mutende Primary School
No Degree
Read More
Kansenshi Secondary School
High School Diploma
Read More
AVAILABILITY & WORK PREFERENCE
- Part-Time Remote Only
- Available: Sunday, Monday & Tuesday
- Open to U.S. customer service schedules on these days
TARGET ROLES
- Remote Customer Service Representative
- Call Center Agent (Part-Time)
- Customer Support Associate (Phone/Chat/Email)
- Online Sales Support