Lorna Ridderhof
Richmond,VA
Summary
Proactive and detail-oriented professional who has successfully saved customers $1,250,000 over a five-year period through intensive daily tracking. Increased clients' ETAs for shipments by 45% overall. Skilled at extracting necessary information from Class 1 and short lines to expedite shipments, and provide accurate reporting for data analysis.
Overview
16
16
years of professional experience
Work History
Rail car Logistician
QTS (Quality Transportation Services)
Mechanicsville, VA
11.2018 - Current
- Possesses extensive knowledge in the language of train and freight operations
- Managed the billing and diversion process for a wide range of shipments such as tankards, hoppers, boxcars, carloads, and unit trains
- Skilled in adhering to regulations and ensuring the secure handling of containers. Hazmat certified.
- Optimized ETA accuracy and reduced turnaround time for shipments
- Maintained accurate records of shipments, deliveries, storage locations and related activities.
- Created reports to track shipment costs, transit times, damages or losses.
- Provided customer service support by responding promptly to inquiries from internal customers.
Restaurant Manager
Dugout Bar and Grille
Henrico, VA
10.2017 - 09.2018
- Maintained and filed P&L reports alongside overseeing marketing, staffing, and scheduling
- Successfully utilized applications such as Outlook, Kronos, Quickbooks, and ADP
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
Personal Assistant
Julep's Southerine Cuisine
Richmond, VA
02.2009 - 09.2017
- Managed client communications via emails and ensured prompt responses to all types of queries including scheduling conflicts or booking requests.
- Performed data entry, filing, and organization of invoices, messages, client relations, reservations, and appointments
- Prepared diverse weekly and monthly reports tailored for the owner's requirements
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
Education
Bachelor of Arts - History
Virginia Commonwealth University
05.2009
Skills
- Skilled in Microsoft Office Applications
- Kronos, ADP, QuickBooks Data Analysis
- Interpersonal skills
- Effective Communication
- Transportation Management
- Logistics Planning
- Reports Generation
- Shipment Tracking
References
Will furnish upon request.
References
References available upon request.
Timeline
Rail car Logistician
QTS (Quality Transportation Services)
11.2018 - Current
Restaurant Manager
Dugout Bar and Grille
10.2017 - 09.2018
Personal Assistant
Julep's Southerine Cuisine
02.2009 - 09.2017
Bachelor of Arts - History
Virginia Commonwealth University
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