Summary
Overview
Work History
Education
Skills
Timeline
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Lorna Robert Coachy

Miami

Summary

Dynamic customer service professional with a proven track record at Walmart, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring customer satisfaction while efficiently managing escalated issues. Committed to fostering relationships that drive repeat business and brand loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
03.2020 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

AutoZone
05.2022 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

EKG Tech - Health

Miami Dade College
Miami, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Sales Associate

AutoZone
05.2022 - 11.2023

Customer Service Representative

Walmart
03.2020 - 05.2025

EKG Tech - Health

Miami Dade College

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