Lorne Bell
TX
Summary
Dedicated team lead skilled in troubleshooting software and hardware issues while mentoring staff. Known for establishing strong relationships and driving efficient service operations, ensuring customer satisfaction and seamless project execution.
Overview
32
32
years of professional experience
1
1
Certification
Work History
CE Team Lead
NCR
Houston, TX
03.2019 - 02.2026
- Led cross-functional teams to enhance operational efficiency, implementing best practices across projects.
- Mentored junior team members, fostering skill development and promoting a collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinated project timelines and resources, ensuring alignment with organizational goals and objectives.
- Installed/upgraded customer sites and resolved issues to customer satisfaction
Service Manager
Texas POS
Houston, TX
05.2002 - 03.2019
- Led service operations, ensuring timely delivery of support and resolution for customer inquiries.
- Developed and implemented service strategies to enhance customer satisfaction and loyalty.
- Managed team performance, providing mentorship and training to improve operational efficiency.
- Collaborated with cross-functional teams to optimize service processes and reduce response times.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Manufacturing Associate
Compaq Computer
Tomball, TX
07.1994 - 01.2001
- Operated assembly line machinery to produce computer components efficiently.
- Collaborated with team members to maintain quality standards throughout production process.
- Trained new associates on safe work practices and equipment operation protocols.
- Conducted regular inspections of finished products for defects and compliance with specifications.
- Assisted in inventory management, ensuring materials were stocked and accessible for production needs.
- Final Test Auditor to maintain quality and efficiency.
Education
No Degree - Computer Science
Texas Southern University
Houston, TX01-1991
High School Diploma -
Evan E Worthing Sr High
Houston, TX05-1988
Skills
- Attention to detail
- Installation, Maintence and Upgrades of POS systems (Aloha POS)
- Cable management and repair (Cat5E, Cat6)
- Troubleshooting and Resolving Software/Hardware issues to customer's satisfaction
- Menu maintenance and Reporting updates
- Customer focus - Fostered relationships with customer base
- Bench repair of POS servers and terminals
- Clear understanding of Networking (DHCP, LAN topography, DNS, etc)
- Windows proficient
- Vendor warranty tracking and maintenance
Certification
- CompTIA A+ Certification
Timeline
CE Team Lead
NCR
03.2019 - 02.2026
Service Manager
Texas POS
05.2002 - 03.2019
Manufacturing Associate
Compaq Computer
07.1994 - 01.2001
No Degree - Computer Science
Texas Southern University
High School Diploma -
Evan E Worthing Sr High