Lorraine Anderson PMHNP - BC

· Responsible for managing health services at three Western New York clinics servicing over three thousand employees

· Serve as regional EAP coordinator providing assessment and referral to appropriate services to address employee mental health needs

· Excusing employees to receive in-patient treatment for chemical dependency and psychiatric stabilization

· Supervise reintegration and support during return-to-work process for mental health leaves including job placement, on-site coaching, and advocacy

Onsite intervention to employees in crisis determining immediate treatment needs and coordinating an appropriate and safe community hand-off. Enhanced overall performance of the facility through the development and implementation of new policies and procedures.

• Conducted risk assessments to identify potential areas of concern within the facility, developing action plans accordingly to mitigate issues proactively.
• Coordinated continuing education opportunities for staff members to stay current on industry best practices and trends.
• Implemented electronic health records system to improve accuracy, efficiency, and accessibility of patient information.
• Strengthened relationships with community partners, resulting in increased referrals for health services.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Community liaison providing guidance, education, and support to persons in Work Release Program to identify and access community health services, obtain housing, skill training and job placement

Ensured facility compliance to meet and exceed standards of accreditation as established by American Correctional Association / New York State Department of Corrections and Community Supervision. Managed budgetary constraints effectively, optimizing resource allocation to maintain high-quality healthcare services.

• Implemented comprehensive risk management strategies to minimize potential hazards within the healthcare setting while preserving patient safety.
• Oversaw facility accreditation processes, ensuring adherence to stringent industry standards for quality assurance purposes.
• Ensured compliance with regulatory standards by regularly reviewing and updating hospital policies and protocols.