Lorraine Benning
Supervisor In Medical Office
Preston Hollow,NY
Summary
Enthusiastic with years of experience supervising staff in medical office settings. Skilled in solving complicated issues and making proactive operational changes. Dedicated Front End Supervisor well-versed in satisfying patients with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring years of experience to dynamic new position.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Manage Front End of Pediatric Office
Giometti And Brady Pediatric
Delmar, NY
10.2008 - Current
- Maintained transaction security by verifying payment cards.
- Strategically scheduled 5 team members to maintain optimal office scheduling at all times.
- Trained team members in successful strategies to meet office needs and procedures.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain office productivity.
- Managed customer service duties by greeting patients daily and managing heavy volume phones.
- Greeting patients upon arrival, offered assistance and answered questions to build rapport.
Education
High School Diploma -
Greenville High School
Greenville, NY 09.1977 - 06.1981
Skills
Team Supervision
Database Management
Administrative support
Problem-solving skills
Training and mentoring
Cash Handling
File management
Detail to organazation
Faxing, scanning, billing, to maintain efficient office daily tasks
Timeline
Manage Front End of Pediatric Office
Giometti And Brady Pediatric
10.2008 - Current
High School Diploma -
Greenville High School
09.1977 - 06.1981