Lorraine Bertuola
Management Professional
Wilmington,Delaware
Summary
Dedicated and innovative Health Care professional with a proven record of hard work, achievement, and ability, with more than 30 years’ experience in management positions.
Overview
40
40
years of professional experience
8
8
years of post-secondary education
Work History
Director of Clinical Services/Account Executive
O2 SAFE SOLUTIONS
08.2017 - Current
- Oversee Respiratory Clinical Practice for 95 Respiratory Care Practitioners
- Implemented innovative technologies to enhance operational effectiveness and improve overall patient experience.
- Developed, implemented, revised, and evaluated policies and procedures.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Achieved accreditation compliance by maintaining up-to-date knowledge of healthcare regulations and ensuring adherence to industry standards.
- Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
- Promoted culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Oversaw recruitment efforts to attract top talent in field, contributing to highly skilled workforce capable of delivering excellent patient care services.
- Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in timely manner.
- Developed strategic plans for growth and expansion of clinical services, ensuring long-term organizational success.
Respiratory Care Clinical Manager
CHRISTIANA CARE HEALTH SYSTEM
01.2014 - 01.2017
- Manage staff of 74 Respiratory Therapists at Multiple Sites
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Identified areas for cost savings without compromising quality of care through regular financial analysis and budget reviews.
- Leveraged data analytics to track key performance indicators and inform ongoing process improvement efforts in clinical setting.
- Improved interdisciplinary collaboration efforts leading to better coordinated care plans among different medical professionals involved in patient treatment.
- Fostered positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and availability of necessary equipment and supplies.
- Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
Director of Clinical Services/Regional Manager/ Clinical Services Manager
RESPIRATORY HEALTH SERVICES (Genesis)
01.2003 - 01.2014
Assistant Nursing Home Administrator
GREENBRIAR NURSING HOME
02.2003 - 09.2003
Manager of Respiratory Therapy
MOUNT LAUREL NURSING CENTER
01.2002 - 01.2003
Manager of Respiratory Services / Coordinator of Nursing Services
VISITING NURSE SERVICE SYSTEM / KESSLER WILPAGE MEDICAL
01.1999 - 01.2002
Contract Respiratory Therapist
QUALITY MEDICAL SERVICES
01.1998 - 01.1999
Regional Manager of Operations
ADVANCED LIFELINE SERVICES
01.1994 - 01.1998
Clinical Coordinator
NORTH JERSEY RESPIRATORY ASSOCIATES
01.1993 - 01.1994
Assistant Manager of Respiratory Care / Marketing
MEDIPLEX REHABILITATION CENTER
01.1991 - 01.1992
Respiratory Therapist
LEADER NURSING & REHABILITATION CENTER
01.1988 - 01.1991
Respiratory Therapist
MEMORIAL HOSPITAL
01.1984 - 01.1988
Education
Masters of Business Administration (MBA) Healthcare - Healthcare
Eastern University
Saint Davids, Pennsylvania 11.2015 - 05.2017
Bachelor of Arts Degree in Organizational Management - Organizational Management
Eastern College
Saint Davids, Pennsylvania 09.1998 - 05.2001
Associate of Science Degree in Respiratory Therapy - Respiratory Therapy
University of Medicine And Dentistry
Newark, New Jersey 01.1990 - 12.1992
Certificate in Respiratory Therapy - Respiratory Therapy
Gloucester County College
Sewell, New Jersey 08.1983 - 05.1984
Skills
Healthcare administration
Employee Performance Evaluations
Operating Plans Development
Accreditation Coordination
Process Implementation
Budget Development
Financial Operations Oversight
Performance Improvement
Operations Management
Licensure Affiliation
- Licensed Delaware Board of Respiratory Care
- Licensed Pennsylvania Department of Medicine Board of Respiratory Care
- Licensed New Jersey Department of Consumer Affairs- Respiratory Care
- Licensed New York Education Department Board of Respiratory Care
- Past Chair, American Association of Respiratory Care, Long-Term Section 2012-2016
- Condo Association Board Member-Treasurer 2021-2024
- Board Member of Wilmington Senior Center 2023-Current
- Literacy Volunteer 2003-2005
Timeline
Director of Clinical Services/Account Executive
O2 SAFE SOLUTIONS
08.2017 - Current
Masters of Business Administration (MBA) Healthcare - Healthcare
Eastern University
11.2015 - 05.2017
Respiratory Care Clinical Manager
CHRISTIANA CARE HEALTH SYSTEM
01.2014 - 01.2017
Assistant Nursing Home Administrator
GREENBRIAR NURSING HOME
02.2003 - 09.2003
Director of Clinical Services/Regional Manager/ Clinical Services Manager
RESPIRATORY HEALTH SERVICES (Genesis)
01.2003 - 01.2014
Manager of Respiratory Therapy
MOUNT LAUREL NURSING CENTER
01.2002 - 01.2003
Manager of Respiratory Services / Coordinator of Nursing Services
VISITING NURSE SERVICE SYSTEM / KESSLER WILPAGE MEDICAL
01.1999 - 01.2002
Bachelor of Arts Degree in Organizational Management - Organizational Management
Eastern College
09.1998 - 05.2001
Contract Respiratory Therapist
QUALITY MEDICAL SERVICES
01.1998 - 01.1999
Regional Manager of Operations
ADVANCED LIFELINE SERVICES
01.1994 - 01.1998
Clinical Coordinator
NORTH JERSEY RESPIRATORY ASSOCIATES
01.1993 - 01.1994
Assistant Manager of Respiratory Care / Marketing
MEDIPLEX REHABILITATION CENTER
01.1991 - 01.1992
Associate of Science Degree in Respiratory Therapy - Respiratory Therapy
University of Medicine And Dentistry
01.1990 - 12.1992
Respiratory Therapist
LEADER NURSING & REHABILITATION CENTER
01.1988 - 01.1991
Respiratory Therapist
MEMORIAL HOSPITAL
01.1984 - 01.1988
Certificate in Respiratory Therapy - Respiratory Therapy
Gloucester County College
08.1983 - 05.1984
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