Lorraine Bruns
Barnesville,TX
Summary
Seek employment with a company that allows growth and utilizes skills and talents. Being a team leader/player that can be counted on to fulfill the daily tasks is something to pride myself on. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
23
23
years of professional experience
Work History
Stock Clerk
Safran Seats
07.2023 - Current
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Checked and pulled defective or expired products from shelves.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Consistently lifted materials weighing as much as 20 pounds.
- Kept work areas neat, clean and free from debris.
Customer Service Representative
Walmart
10.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Operational Support Sr. Clerk /Supply Chain
Venetian Hotel & Casino
10.2007 - 09.2022
- Documented discrepancies in quantity, quality and specs of product received.
- Investigated root cause of problems.
- Provided documents for adjustment of inventory and financial records.
- Works closely with Purchasing, finance and quality personnel.
- Placed supply orders and restocked office items.
- Proper claim filing with suppliers and logistics providers.
- Mailroom duties including opening/closing, sorting of mail, and processing ships outs.
- Set up meetings and organized supporting materials.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Retail Store Manager
Lane Bryant
10.2006 - 10.2007
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Store Manager
Fredericks Of Hollywood
01.2001 - 10.2006
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
No Degree - Criminal Justice
Niagara County Community College
Sanborn, NYSkills
- Management experience
- Team leader/motivator/self starter
- Exceptional Time Management Skills
- Customer Response
- Retail Management
- Shipping and Receiving
- Microsoft Office(including Word, Excel, Power Point
- Ariba Network / High Jump / Korber
- Stratten Warren system
- Mailroom & Staples access
Timeline
Stock Clerk
Safran Seats
07.2023 - Current
Customer Service Representative
Walmart
10.2022 - 07.2023
Operational Support Sr. Clerk /Supply Chain
Venetian Hotel & Casino
10.2007 - 09.2022
Retail Store Manager
Lane Bryant
10.2006 - 10.2007
Retail Store Manager
Fredericks Of Hollywood
01.2001 - 10.2006
No Degree - Criminal Justice
Niagara County Community College
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