Lorraine Carrai
Healthcare
Pottstown,PA
Summary
Compassionate Direct Support Staff Member known for highly productive and efficient task completion. Possess specialized skills in behavior management, personalized care plans, and crisis intervention. Excel in empathy, communication, and teamwork to enhance client support and satisfaction.
Overview
2026
2026
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Direct Support Staff Member
Onewell llc
Pottstown pa , Pennsylvania
01.2022 - 04.2025
- Supervised and monitored the safety of clients during recreational activities.
- Assisted in developing, implementing and monitoring individual service plans.
- Supported clients in managing their own health care needs including scheduling doctor's appointments and taking medications properly.
- Encouraged client participation in community activities such as shopping trips, volunteering opportunities and recreational activities.
- Instructed clients on proper use of adaptive equipment for mobility, communication, and self-care needs.
- Adhered to all organizational policies and procedures related to HIPAA regulations.
- Maintained accurate records including incident reports, progress notes, medication logs.
- Conducted household management tasks such as light housekeeping duties, meal preparation.
- Monitored client behavior to ensure compliance with established rules and regulations.
- Assisted with the development of skills needed for independent living such as budgeting money or grocery shopping.
- Ensured that all services are provided in a safe environment free from abuse or neglect.
- Administered medications according to prescribed instructions from physician or nurse practitioner.
Nursing Assistant
Manatawny Manor
Pottstown, Pennsylvania
02.2021 - 02.2023
- Provided emotional support to family members during difficult times.
- Ensured that all equipment was functioning properly prior to use.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Implemented fall prevention techniques as specified in plan of care.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Reported environmental risks or equipment malfunctions to supervisor.
- Recorded patient conditions and vital signs before and after medical operations.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Home Health Aide
Royalty home care
Pottstown, Pennsylvania
03.2017 - 12.2019
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Transported clients to doctor appointments and social events.
- Provided emotional support and companionship to patients.
- Prepared meals and snacks according to prescribed diets.
- Participated in developing individualized care plans based on medical orders and assessments.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Provided companionship and monitored health condition of clients.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Engaged patients in recreational activities such as reading books or playing games.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Administered medications as instructed by physician or nurse practitioner.
- Assisted in ambulation and exercise routines for clients.
- Documented care provided and submitted notes to supervisor.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted clients with bathing, dressing, and incontinence care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Recognized emergency situations and implemented appropriate procedures.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with client personal care needs to foster independence and well-being.
Customer service and retention specialist
Century Link Communications
Carlisle, Pennsylvania
Education
Direct Support Staff Certification
Online Classes
12.2019 - 01.2020
Nurses Aide Training Course - Nurses Aide Training
Harrisburg Area Community College
Harrisburg, PA 01.2009 - 03.2009
GED
Harrisburg , PaSkills
- Individual service plans
- Medication administration
- Client supervision
- Behavior monitoring
- Health care management
- Record keeping
- Community engagement
- Emergency response
- Personal care assistance
- Compassionate support
- Team collaboration
- Crisis intervention
- Time management
- Activity planning
- Confidentiality adherence
- First aid and CPR
- Community integration
- Safety awareness
- Patience and tact
Certification
- Direct support staff training
Timeline
Direct Support Staff Member
Onewell llc
01.2022 - 04.2025
Nursing Assistant
Manatawny Manor
02.2021 - 02.2023
Direct Support Staff Certification
Online Classes
12.2019 - 01.2020
Home Health Aide
Royalty home care
03.2017 - 12.2019
Nurses Aide Training Course - Nurses Aide Training
Harrisburg Area Community College
01.2009 - 03.2009
Customer service and retention specialist
Century Link Communications
GED