Lorraine Castillo
Fontana,CA
Summary
I am currently working towards a Bachelors degree in business with a specialty in marketing. I can currently type 50 words per minute. I am efficient and organizing daily agendas. I have a comprehensive understanding of current technologies. I can clean, organize, and maintain a positive attitude through it all!
Overview
3
3
years of professional experience
Work History
Supervisor
The Escape Game
07.2022 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Maintained equipment and tools to ensure optimal performance and safety standards.
- Supported daily operations by organizing inventory and managing stock levels efficiently.
- Collaborated with team to identify process improvements that enhance workflow efficiency.
- Employed problem-solving skills to resolve operational challenges promptly and effectively.
- Communicated effectively with team members to address issues and improve teamwork dynamics.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Seasonal Worker
Seasonal Adventures
10.2022 - 11.2022
- Resolved customer inquiries promptly, enhancing overall customer satisfaction rates.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Education
Bachelor of Arts - Business Administration
Cal State San Bernardino
San Bernardino, CA05-2027
Associate of Arts - Business
Chaffey College
Rancho Cucamonga, CA05-2025
High School Diploma -
Etiwanda High School
Rancho Cucamonga05-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Strategic planning
- Inventory control
- Staff development
- Team building
- Processes and procedures
- Schedule development
Timeline
Seasonal Worker
Seasonal Adventures
10.2022 - 11.2022
Supervisor
The Escape Game
07.2022 - Current
Bachelor of Arts - Business Administration
Cal State San Bernardino
Associate of Arts - Business
Chaffey College
High School Diploma -
Etiwanda High School
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