Lorraine Collins
South Shore Health System
Marshfield,MA
2027
years of professional experience
Energetic Manager experienced in leading front of house staff and coordinating food service events. Delivered high-quality dining experiences while maintaining cleanliness and safety standards in kitchen and dining facilities. Focused on promoting a collaborative environment and exceptional customer service.
Work History
Patient Family Representative
- Provided support in handling patient inquiries and resolving issues.
- Collaborated with healthcare teams to ensure efficient patient flow and care delivery.
- Contributed to training new staff on operational procedures and customer service standards.
- Improved communication processes between departments to enhance patient experience.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Dining Room Manager
6 Years 6 Months- Maintained presence on dining room floor, assisting team to enhance service efficiency.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Liaised between head of kitchen staff and front of house to communicate menu updates, special requests, and cancellations.
- Trained front-of-house staff on restaurant policies, guest service techniques, and communication skills to ensure positive guest experiences.
Hostess
11 Years 11 Months- Cultivated long-term customer relationships, enhancing opportunities for repeat business.
- Coordinated with servers on new tables, food availability changes, and customer feedback.
- Fostered positive relationships with front-of-house and kitchen staff, improving team collaboration.
Sales Consultant
3 Years 7 Months- Listened to customers to identify needs and recommend tailored services.
- Cultivated strong relationships with existing customers through timely follow-up after sales.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Enhanced customer purchasing experiences to support consistent revenue growth.
Education
Bachelor of Science - Elementary Education
Skills
Client assistance
Client relations
Training programs
Staff training
Conflict resolution
Task delegation
Problem-Solving
Data entry proficiency
Relationship Building
Education and Training
other
Timeline
Dining Room Manager
Marshfield Country Club
03.2013 - 09.2019Read More
Hostess
Crossroads Cafe
07.2007 - 06.2019Read More
Sales Consultant
Lindenmeyr Munroe
06.1998 - 01.2002Read More
Patient Family Representative
South Shore Health System
2024 - CurrentRead More
Massachusetts College of Liberal Arts
Bachelor of Science from Elementary Education
Read More