Lorraine Covarrubias
Grapevine,TX
Summary
I have had many years of customer service experience which is my strong point. I love working with people. I have a background in education which helps with promoting products and giving excellence in customer service. I have had a steady growth of moving up with companies such as Yeti. This has allowed me to develop and embrace leadership skills important to management positions. I have worked with Excel,Word, and am familiar with mobile POS systems, tableau, one drive, slack and paycom. I have managed high end jewelry accounts, and am always looking to resolve any customer issues.
Overview
10
10
years of professional experience
Work History
Assistant Sales Manager
YETI Coolers
Dallas, TX
10.2019 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Completed store opening and closing procedures by counting drawers and managing security.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Drove business growth by setting stretch goals to drive numbers and exceed LY sales.
- Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Assisted sales team with completing customer transactions and managing issues.
- Used Tableau to keep track of sale's team performance metrics.
- Managed and developed sales team.(communications about our store numbers and capitalized on encouraging great floor practices)
- Coached sales team individually to help each employee achieve excellence in customer service.
- Executed bi-weekly shipments and managed stock room inventory.
- Modeled Yeti Core Values: Be authentic and innovative(outside of the box thinking),Strive for improvement, Prioritize Activities with the biggest impact, Be responsive and go the extra mile (customer service, team player), Act with urgency, NO ONE SUCCEEDS ALONE,(building, educating and coaching team members.
Sales Associate/Sales Lead Keyholder
Loccitane
Southlake, TX
07.2018 - 09.2020
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monthly educational trainings.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Sales Supervisor
Cold Water Creek
Southlake, TX
01.2018 - 01.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Generated $ sales by hosting events to bring brand awareness to new customers .
- Developed sales strategies and established procedures for new employees.
- Performed opening and closing duties.
- Oversaw frequent store recoveries to keep sales floor organized and presentable.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Engaged customers in adding on products to drive consistent revenue.
Accounts and Sales Mnagera
Magick Fuckingsager INC.
Suisun, CA
09.2014 - 06.2016
- Managed customer accounts and motivated customers to increase revenue.
- Handled client companies and brought in several new accounts.
- Created sales contacts with on- and off-premise accounts.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Fine Jewlery Sales Associate/Handbags
Macys
Fairfield, CA
09.2013 - 05.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
St Paul High School
Santa Fe Springs, CABachelor of Arts - Business/Organizational Leadership
Biola University
La Mirada, CA12.2002
Associate of Arts - Liberal Arts And General Studies
East La College
East Losangeles03.1992
Skills
- Performance Evaluations, Meeting and exceeding goals
- Team Player
- Excellence in customer service, 100% on secret shoppers
- Time Management, dependable
- Shipping and Receiving
- Relationship Building
- Cold Calling
- Customer Order Management
- Verbal and Written Communication
- Networking Events
- Customer Service
- Staff Training and Development
- New Hire Onboarding
Accomplishments
Certificated in continuing education for special needs children
P
Timeline
Assistant Sales Manager
YETI Coolers
10.2019 - Current
Sales Associate/Sales Lead Keyholder
Loccitane
07.2018 - 09.2020
Sales Supervisor
Cold Water Creek
01.2018 - 01.2019
Accounts and Sales Mnagera
Magick Fuckingsager INC.
09.2014 - 06.2016
Fine Jewlery Sales Associate/Handbags
Macys
09.2013 - 05.2016
High School Diploma -
St Paul High School
Bachelor of Arts - Business/Organizational Leadership
Biola University
Associate of Arts - Liberal Arts And General Studies
East La College