Lorraine DeCaesar
660 Worcester Dr West Deptford,NJ
Summary
Adept at driving growth and exceeding sales targets, I leveraged market knowledge and customer relationship building at Gallagher to enhance client satisfaction and retention. Specializing in upselling and performance analysis, I significantly improved sales strategies, leading to a notable increase in account acquisition. My approach combines strategic sales pipeline management with effective communication, ensuring standout results.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Inside Sales Executive
Gallagher
Mount Laurel, NJ
01.2018 - Current
- Conducted market research to identify potential customers and target markets.
- Assisted clients in selecting appropriate coverage options for their needs.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Analyzed customer feedback to improve sales strategies and tactics.
- Provided advice on financial planning and insurance policies.
- Negotiated with underwriters to obtain competitive rates for customers.
- Conducted needs analyses for clients to determine appropriate insurance products.
- Prepared accurate quotes for prospective clients based on their individual needs.
- Presented comprehensive explanations of insurance policies to clients.
- Developed and implemented sales strategies to increase revenue.
- Maintained customer relationships by providing product information, quotes and technical support.
- Conducted market research and competitor analysis to identify new opportunities for growth.
Select Insurance Agent
Gallagher
Mount Laurel, New Jersey
05.1999 - 01.2017
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
Customer Service Representative
Travelers Insurance Companies
Marlton, NJ
03.1992 - 05.1999
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Gateway Regional High School
Woodbury Heights, NJSkills
- Upselling and cross selling
- Performance analysis
- Sales pipeline management
- Objection handling
- Customer relationship building
- Product branding
- Account acquisition
- Sales tracking
- Market Knowledge
- Product promotion
- Database management
- Sales team leadership
- Marketing
Certification
- Licensed and write in all 50 States
- AAI Designation
- ACSR Designation
- CRIS Designation
- SBU Designation
Timeline
Inside Sales Executive
Gallagher
01.2018 - Current
Select Insurance Agent
Gallagher
05.1999 - 01.2017
Customer Service Representative
Travelers Insurance Companies
03.1992 - 05.1999
High School Diploma -
Gateway Regional High School
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