Lorraine Dingus
Columbus,OH
Summary
Results-driven professional with strong leadership capabilities. Expertise in designing and delivering tailored training while streamlining processes to enhance team performance and meet compliance requirements.
Overview
15
15
years of professional experience
Work History
CSA3 - Operations & Maintenance
State of Ohio
Reynoldsburg, OH
06.2016 - Current
- Subject Matter Expert skilled in designing and delivering customized training to equip individuals with the skills needed to achieve performance goals.
- Developed detailed section training manual to enhance training effectiveness and support performance goals.
- Successfully advises, troubleshoots and tests new or revised system processes.
- Effectively uses leadership role to organize and delegate work within the section to ensure timely completion and positive results.
- Assisted staff, management, inspectors, and customers by providing expertise on compliance requirements and systems processes to facilitate problem solving and resolution.
- Prepares insurance initial inspections in the system for tagging, invoicing, and certification.
- Serves as primary contact for insurance inspectors and administrative staff, ensuring compliance requirements were met and resolving issues with successful uploads of insurance inspections.
- Successfully creates and maintains Excell spreadsheets for various purposes for section Chief, inspectors, insurance companies, customers and for self and section organization.
CSA1 - Operations & Maintenance
State of Ohio
Reynoldsburg, OH
01.2011 - 06.2016
- Resolved and supported customers, inspectors, and contractors in inspecting, installing, repairing, and maintaining boilers, ensuring compliance with regulations.
- Reviewed and maintained daily inspector logs to ensure accurate documentation of inspections.
- Manually processed inspection reports.
- Entered and processed Installation and Repair Permit applications.
- Entered and processed Boiler Contractor Registration applications.
- Updated and maintained database with current customer information.
- Prepared and printed outgoing communications, invoices, certificates, permits, and registrations for customers.
Education
High School Diploma -
Grove City High School
Grove City, OH06-1988
Skills
- Training & Development
- Organization and time management
- Team leadership
- Customer service
Accomplishments
DIC Employee of the Quarter, 04/01/18
Timeline
CSA3 - Operations & Maintenance
State of Ohio
06.2016 - Current
CSA1 - Operations & Maintenance
State of Ohio
01.2011 - 06.2016
High School Diploma -
Grove City High School