Lorraine Figueroa
Los Angeles,CA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
7
7
years of professional experience
Work History
Bartender
ChicasontheRocks
01.2021 - Current
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided professional services and support in a dynamic work environment.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Built relationships with vendors to manage orders and negotiate costs.
Bartender
Nativo
12.2019 - 12.2022
- Maintained impeccably clean, attractive and well-stocked bar area.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Prepared garnishes by evenly slicing and pitting fruits.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Tour Guide
Angel City Brewery
10.2016 - 12.2019
- Responsible for support of public, private and VIP tours as requested
- Give every visitor a great experience and customer service, educate, and entertain, creating a positive visitor tour and shopping environment for all of our brewery guests.
- Perform beer tastings and provide information to guests in regards to different beer styles and flagships.
- Encourage guests to sign up for E-newsletter program, as a means to keep in touch with special events and promotions at Angel City Brewery.
- Process gift shop inventory, including receiving goods, quality control checks, ensuring merchandise is well represented in the gift shop, stocked, tracked, reported, sold, and inventoried.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Stage Manager
Nvisionate Studios
12.2017 - 12.2018
- Manager of an independent film production company and sound stage, ensure all equipment is working on the set, before and during showcheck that equipment, e.g
- Microphones and earpieces, are working before the show, clearly communicate with other staff members and clients.
- Coordinated rentals and purchases of supplies for productions.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
Skills
- Mixology Techniques
- Honest and Dependable
- Hospitality service expertise
- TIPS Certified
- Knowledge of craft and microbrews
- Professional Service Standards
- Service-oriented mindset
- Product and service knowledge
Timeline
Bartender
ChicasontheRocks
01.2021 - Current
Bartender
Nativo
12.2019 - 12.2022
Stage Manager
Nvisionate Studios
12.2017 - 12.2018
Tour Guide
Angel City Brewery
10.2016 - 12.2019