Lorraine Frischolz
Oswego,IL
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Receptionist at Manatee Surgical Alliance. Proven ability to enhance patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in data entry and adept at managing multiple priorities, ensuring a welcoming environment while maintaining strict confidentiality.
Overview
2024
2024
years of professional experience
Work History
Receptionist
RAVE
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Receptionist
Manatee Surgical Alliance
Bradenton, FL
02.2022 - 03.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Receptionist
Fyzical Therapy and Balance Center
Ellenton, FL
04.2021 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Health Unit Coordinator
Sarasota Memorial Hospital
Sarasota, FL
01.2019 - 03.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Optimized scheduling of medical procedures for improved patient flow by meticulously managing doctors' calendars and patient appointments.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
Outpatient Screen Specialist
Sarasota Memorial Hospital
Sarasota, FL
02.2018 - 01.2019
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Streamlined project delivery processes, reducing completion times significantly.
- Restructured customer service process, ensuring quicker response times.
Education
JB Conant High School
Hoffman Estates, IL10.2003
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- File management
- Administrative support
- Schedule management
- Mail handling
- Multi-line telephone operation
- Clerical support
- Professional demeanor
- Documentation and reporting
- Service-oriented mindset
- Multi-line telephone systems
- Front desk operations
- Phone etiquette
- Multi-line phone system operation
- Positive and professional
- Reception desk management
- Multi-line telephone skills
- Call redirection
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Courteous and professional
Timeline
Medical Receptionist
Manatee Surgical Alliance
02.2022 - 03.2023
Receptionist
Fyzical Therapy and Balance Center
04.2021 - 10.2021
Health Unit Coordinator
Sarasota Memorial Hospital
01.2019 - 03.2021
Outpatient Screen Specialist
Sarasota Memorial Hospital
02.2018 - 01.2019
Receptionist
RAVE
JB Conant High School