Lorraine Gonzalez
Phoenix,AZ
Summary
Highly-motivated Office Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Highly-motivated Office Manager with in-depth knowledge and progressive experience in dental practice environment. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Roy Daniels DDS
06.2021 - 09.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 5.
- Scheduled, rescheduled, and cancelled appointments for dental patients in a very busy office setting of 20 plus appointments a day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Processed medical insurance claims and payments.
Sales Representative
Vegas Vacations
07.2015 - 03.2017
- Sales including cold calling, opening and closing vacation package sales, customer service, managing orders and receiving payments.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Office Manager
Days Inn
02.2010 - 03.2014
- Responsible for maintaining all the properties daily functions to include managing all public relations, ordering and receiving, food and beverage sales, and hotel revenue.
- Hiring and training employees, scheduling and property appearance.
- Maintained effective relationships with all of the associates throughout the hotel to provide a strong, supportive and objective environment.
Assistant General Manager
Ramada
04.2008 - 01.2010
- Responsible for leadership and management of all aspects of revenue generation for hotel which included room, catering, and direct sales, food and beverage sales, and managing all public relations, promotions and advertising efforts to maximize profit potential and further enhance properties image.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted GM with management of property daily to include employee management, property appearance, payroll and guest services.
Assistant General Manager
Saratoga Resorts
06.2006 - 07.2008
- Responsible for supporting GM in daily management of property including guest services, hotel revenue, property appearance, payroll, employee scheduling and bank deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Supervised team of front desk agents and helped to resolve issues arising during shifts.
Education
Bachelor of Business - Business Administration And Management
Liberty University
Lynchburg, VA06.2028
High School Diploma -
California Cato High School
Victorville, CA06.1998
Skills
- Proven background in management, sales, and
- Customer service Flexible/adaptable, quickly
- Learn new products and procedures
- Excellent skills in planning and organizing
- Enforce Policies
- Office Meetings
- Excel, Microsoft Word
- Outlook, MSI, Brilliant
- Practice Works
- Patient Care
- Schedule Management
Certification
Louisiana Health and Life Insurance License
CPR Certification
Timeline
Dental Office Manager
Roy Daniels DDS
06.2021 - 09.2022
Sales Representative
Vegas Vacations
07.2015 - 03.2017
Office Manager
Days Inn
02.2010 - 03.2014
Assistant General Manager
Ramada
04.2008 - 01.2010
Assistant General Manager
Saratoga Resorts
06.2006 - 07.2008
Bachelor of Business - Business Administration And Management
Liberty University
High School Diploma -
California Cato High School
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