Sherelyn Conley
Covert,MI
Summary
Energetic office manager with a strong focus on teamwork and meticulous attention to detail. Over 8 years of experience in office management and 20 years as a dental assistant, bringing a wealth of industry knowledge. Known for problem-solving abilities and dedication to customer satisfaction, has built a solid reputation for effectively handling diverse business requirements and keeping the team on task.
Overview
28
28
years of professional experience
Work History
Dental Office Manager
Greenfield Optimal Dental Care
Greenfield, WI
04.2018 - Current
- Plan and manage dental business operations to ensure excellent patient support services
- Expert knowledge of safety regulations and compliance, including Occupational Safety and Health Administration (OSHA) standards and HIPAA guidelines
- Maturity, tact, integrity, and respect for patient's confidentiality
- Monitor and evaluate personnel performance to complete annual reviews, recommended advancements, or address productivity concerns to improve overall effectiveness of personnel and activities
- Coach new hires on company processes while managing 16 employees to achieve maximum production
- Oversee staff scheduling, review, and approve vacation, sick time, and personal leave while ensuring full coverage
- Organize and oversee supply purchases, equipment upgrades, and operation expenses while adhering to budget
- Manage daily office activity and provide direction and guidance to staff as needed
Dental Assistant
Heartland Dental
Oak Creek, WI
09.2013 - 04.2018
- Took and developed x-rays and helped patients remain calm during the x-ray process
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs
- Explained treatment procedures and instructed patients on home care guidelines and answered followed-up questions
- Educated patient on the use of orthodontist appliance
Safety Supervisor
Durham Service and Leasing
New Berlin, WI
09.1996 - 08.2003
- Verified monthly practice of fire drills for every work shift
- Developed safety policies and procedures to be used at medical facilities
- Developed safety training procedures and documented into manuals for distribution to all staff members
- Prepared relevant SRM documents in conformance with Safety Management System (SMS) order
- Aided in managing health and safety programs aligned with industry standards
- Inspected facilities for adherence to fire, hazard, and safety guidelines
- Streamlined and directed occupational safety trend and current hazards analyses
- Checked written JSAs and permits for adherence to regulations
- Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision
- Wrote, coordinated, and delivered mass educational briefings focused on occupational accident trends and prevention
- Performed as safety consultant for Type managers to deliver expertise in safety criteria, technical directives, and operational methods
- Used benchmarks like units built per injury and contract amounts per injury to assess program success
Education
Certification - Dental Assistant
Waukesha County Technical College
Pewaukee, WISkills
Business Administration
Dentist Office Administration
Proven Leadership Skills
Organizational Skills
Contract Negotiation
Policy and Procedure Modification
Clear oral/written communication
Detail Oriented
Infection Control Proficiency
Patient Care
Timeline
Dental Office Manager
Greenfield Optimal Dental Care
04.2018 - Current
Dental Assistant
Heartland Dental
09.2013 - 04.2018
Safety Supervisor
Durham Service and Leasing
09.1996 - 08.2003
Certification - Dental Assistant
Waukesha County Technical College