Lorraine Grant
Palm Bay,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Percepta
Melbourne, FL
03.2021 - Current
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Guest Service Team Member
Panda Express
Palm Bay, FL
03.2019 - 11.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
High School Diploma -
Bayside High School
Palm Bay, FL05.2019
Skills
- Microsoft Office
- Communication
- Time management
- Attention to detail
- Research and data collection
- Calm and Professional Under Pressure
Timeline
Customer Service Agent
Percepta
03.2021 - Current
Guest Service Team Member
Panda Express
03.2019 - 11.2021
High School Diploma -
Bayside High School
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