Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dispatcher position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Dispatcher
Atlas Plumbing
2001.01 - 2002.04
Directed dispatching, routing and tracking of 10 fleet vehicles.
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize over 50 daily calls.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Sent out techs drivers to assist hourly callers based on locations, needs and worker availability.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Coordinated repairs to vehicles to maintain fleet operations.
Dispatcher
Roto-Rooter
1999.02 - 2000.03
Directed dispatching, routing and tracking of 20 fleet vehicles.
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize over 50 daily calls.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Tracked delivery progress to identify possible delays and provide real-time updates to customers
Analyzed customer feedback and provided solutions to improve customer service