Lorraine Griffin
Aurora,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dispatcher position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Dispatcher
Atlas Plumbing
01.2001 - 04.2002
- Directed dispatching, routing and tracking of 10 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Sent out techs drivers to assist hourly callers based on locations, needs and worker availability.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
Dispatcher
Roto-Rooter
02.1999 - 03.2000
- Directed dispatching, routing and tracking of 20 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers
- Analyzed customer feedback and provided solutions to improve customer service
Education
None - Hair And Nail
Sharon Doran's Cosmetology
Longmont09.1992
High School Diploma -
Longmont High School
Longmont, CO03.1991
Skills
- Updating Logs
- Closing Tickets
- Customer Relationship Management
- Prioritizing Calls
- Dispatching Field Personnel
- Fleet Dispatching
- Adjusting Routes
- Schedule Work Crews
- Effective Communication
- Emergency Call Response
- Problem Assessment
Timeline
Dispatcher
Atlas Plumbing
01.2001 - 04.2002
Dispatcher
Roto-Rooter
02.1999 - 03.2000
None - Hair And Nail
Sharon Doran's Cosmetology
High School Diploma -
Longmont High School
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