Lorraine Hall
Mooresville,NC
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize and multi-task in fast-paced environments. Skilled in building long-lasting relationships with customers and effectively resolving escalated support issues to achieve high satisfaction. Committed to contributing to team success and personal growth through ongoing training and development.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Verizon
Garden City, New York
09.1998 - 07.2016
- Assisted customers with inquiries regarding products and services through various communication channels.
- Provided technical support and resolved technical issues for mobile devices and services.
- Promoted high customer satisfaction by effectively resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained knowledge of current promotions and product offerings to enhance customer experience.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved complex problems by collaborating with other departments to provide solutions that meet customer needs.
Education
Associate of Science - Dental Hygiene
SUNY At Farmingdale
Farmingdale, NY 09.1981 - 05.1984
Associate of Arts - General Studies
Nassau Community College
Garden City, NY 06.1974 - 05.1976
Oceanside Senior High
Oceanside, NYSome College (No Degree) -
Molloy College
Rockville Centre, NYSkills
- Customer retention
- Billing management
- Relationship building
- Multi-tasking
- Effective communication
- Technical support
- Customer documentation
- Problem resolution
- Team collaboration
- Time management
Timeline
Customer Service Representative
Verizon
09.1998 - 07.2016
Associate of Science - Dental Hygiene
SUNY At Farmingdale
09.1981 - 05.1984
Associate of Arts - General Studies
Nassau Community College
06.1974 - 05.1976
Oceanside Senior High
Some College (No Degree) -
Molloy College