Summary
Overview
Work History
Education
Skills
Timeline
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Lorraine Halliday

Ocean City

Summary

Dynamic Senior Healthcare Advisor with a proven track record at Lorraine Halliday Consulting, LLC, enhancing patient satisfaction through personalized care and effective communication. Skilled in healthcare management and care coordination, I fostered strong relationships with clients and providers, driving quality improvement initiatives and successfully hosting educational events on public health issues.

Overview

27
27
years of professional experience

Work History

Senior Healthcare Advisor

Lorraine Halliday Consulting, LLC
01.2024 - Current
  • Improved patient satisfaction by providing personalized healthcare advice and addressing individual concerns.
  • Strengthened relationships between healthcare providers and clients through consistent communication and follow-up appointments.
  • Partnered with local organizations to host educational events focused on trending public health issues.
  • Partnered _with local organizations to host educational events focused on trending public health issues.
  • Served as a trusted liaison between patients and healthcare providers by facilitating open communication channels and fostering mutual respect.

Director of Business Development

Autumn Lake Healthcare
02.2015 - 02.2023
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.

VP of Sales and Business Development

Hospicomm Inc.
01.1998 - 02.2015
  • Established measurable KPIs for the sales team, enabling accurate tracking of progress towards company objectives.
  • Increased client satisfaction levels by establishing strong communication channels and addressing concerns promptly.
  • Expanded customer base through targeted business development initiatives and strategic partnerships.
  • Continuously evaluated team performance against established benchmarks/goals so as to identify areas needing improvement whilst taking corrective measures accordingly aimed at maintaining an overall high standard of excellence throughout all aspects relat
  • Implemented training programs to enhance the effectiveness of the sales team, leading to higher conversion rates.

Education

Bachelor of Arts - Marketing

Kutztown State University
Kutztown, PA
06-1987

Skills

  • Healthcare management
  • Care coordination
  • Quality improvement
  • Healthcare regulations

Timeline

Senior Healthcare Advisor

Lorraine Halliday Consulting, LLC
01.2024 - Current

Director of Business Development

Autumn Lake Healthcare
02.2015 - 02.2023

VP of Sales and Business Development

Hospicomm Inc.
01.1998 - 02.2015

Bachelor of Arts - Marketing

Kutztown State University

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