Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorraine Haps

Grand Rapids,MI

Summary

Receivables, collections, research and refund processes.


Detail-oriented professional with focus on accuracy and operational efficiencies to ensure deadlines are met timely.


Well versed in and apply all applicable billing laws to ensure confidentiality of PHI and adhere to HIPPA guidelines when handling sensitive data.


Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.


Open to learning and adding responsibilities as needed to meet team goals.

Open to learning and adding responsibilities as needed to meet team goals.

Overview

26
26
years of professional experience

Work History

Refund Processor

Optum, UnitedHealth Group
08.1997 - Current
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Maintained accurate records to enable processor activity and performance monitoring.
  • Received and reviewed incoming documents and materials.
  • Worked as Customer Service Call Center, Managed over 50 customer calls per day
  • Posted insurance and patient payments.
  • Was receptionist

Education

High School Diploma -

South Lyon High School
South Lyon, MI
06.1983

General Education

Oakland Community College
2900 FEATHERSTONE ROAD, AUBURN HILLS, MI 48326

Skills

  • Experience with Word and Excel
  • Team oriented
  • Operational efficiency
  • Clear communicator
  • Customer satisfaction
  • Data analysis
  • Research
  • Refunding payments

Timeline

Refund Processor

Optum, UnitedHealth Group
08.1997 - Current

High School Diploma -

South Lyon High School

General Education

Oakland Community College
Lorraine Haps