Lorraine Hernandez
Summary
Dynamic and dedicated healthcare professional with a proven track record of excellence in individual, team, and organizational settings. Expertise in multitasking and effectively prioritizing workloads, thriving with minimal supervision. A detail-oriented approach, combined with a solid medical background and strong team-building abilities, ensures success in fast-paced, deadline-driven environments. Committed to delivering high-quality care and fostering collaborative relationships to enhance overall patient outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Oscar Health
01.2021 - Current
- Bilingual virtual medical assistant.
- Video and Phone visits check ins and check outs.
- Prepare charts before patients visit.
- Monitor and work on messages and tasks from the patients and providers.
- Schedule RN, BH, PCP appointments.
- Hedis measures, care gaps.
- Medication adherence.
- Prior authorizations for medications and radiology tests.
- Called pharmacies to submit prescription and refills.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- EMR systems used: Care Delivery, Health Gorilla, Athena.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Oriented and trained new staff on proper procedures and policies.
- Take inbound and make outbound calls.
- Promoted office efficiency, coordinating charts, completing medical records requests forms, and helping patients with diverse needs.
- Documented patient medical information such as blood pressure and weight.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Certified Medical Assistant
Orlando Health Physician Associates
09.2019 - 12.2020
- Prepared charts before patients visit.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient spirometry.
- Oriented and trained new staff on proper procedures and policies.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- CPR certified.
- EMR systems used used: Epic
Certified Medical Assistant
IMA Medical Group
07.2018 - 09.2019
- Hedis measures, medications adherence, care gaps.
- Check Vital signs
- Obtained patient medical history, including medication information, symptoms and allergies.
- Prepared patients for EKG's, suture removal and dressing changes.
- Prepared and administered medications to alleviate patient symptoms.
- Oriented and trained new staff on proper procedures and policies.
- Team player
- Collected histories and current complaints via patient interviews.
- Blood draw, Spirometry, PT/INR, Accu checks
- EMR systems used used: eClinicalWorks
Certified Medical Assistant
Cardiovascular Associates
01.2018 - 07.2018
- Triage patients, check vital signs
- Performed EKG's, Holter monitors, and Event monitors.
- In charge of overrides/ prior authorizations.
- Medications refills
- PT/INR checks.
- Worked with more than one provider.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained patients medical history, including medication information, symptoms and allergies.
- EMR systems used used: eClinicalWorks.
Certified Medical Assistant
Orlando Health
01.2012 - 07.2017
- Monitored expiration of medical supplies and medications.
- Obtained information about patient medical history, drug history, complaints and allergies.
- Triage calls, informed patients of test results, call in medications.
- Room patients, check vital signs.
- Performed EKG's, blood draws.
- Administer injections, staple and suture removal, wound care.
- Schedule patient appointments.
- Prepare charts for patients visit.
- EMR systems: Allscripts Touchworks, Sunrise, and GE.
Medical Assistant
Central Florida Internists
01.2005 - 08.2011
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Changed sterile dressings.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, and EKGs.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Assist Physician in all examinations.
- Medications and test Prior Authorizations.
- EMR systems used used: Allcripts.
Education
Associate of Science - Medical Assisting
Everest University
01.2005
Skills
- Bilingual: English/Spanish
- Multitasking and organization
- Time management
- Electronic health records
- Medical terminology
- Patient education
- Verbal and written communication
- Attention to detail
- Team collaboration
- Problem-solving
- HIPAA compliance
- Conflict resolution
Certification
Certified Medical Assistant
Timeline
Certified Medical Assistant
Oscar Health
01.2021 - Current
Certified Medical Assistant
Orlando Health Physician Associates
09.2019 - 12.2020
Certified Medical Assistant
IMA Medical Group
07.2018 - 09.2019
Certified Medical Assistant
Cardiovascular Associates
01.2018 - 07.2018
Certified Medical Assistant
Orlando Health
01.2012 - 07.2017
Medical Assistant
Central Florida Internists
01.2005 - 08.2011
Associate of Science - Medical Assisting
Everest University
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