Lorraine Hopp
Clifton Park,NY
Summary
Accomplished professional with over 18 years of experience in quality assurance and compliance. Skilled in data analysis and complaint resolution, leveraging insights to implement corrective actions and improve long-term outcomes. Committed to driving compliance excellence and fostering a culture of continuous improvement.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
38
38
years of professional experience
Work History
Quality & Compliance Assurance Manager
Farm Family
Albany, NY
03.2008 - Current
- Led audit team to ensure compliance with industry regulations, enhancing overall audit effectiveness. Ensure work is precise, data-driven, and aligned with regulatory and internal standards.
- Coordinated risk assessments to identify and address potential financial vulnerabilities, contributing to stronger financial oversight.
- Functioned as a reliable compliance, licensing, and complaint advisory partner to P&C Claims.
- Oversaw handling, tracking, and regulatory reporting of P&C complaints, ensuring timely resolutions and compliance with state and regulatory requirements.
- Implemented corrective actions for audits, licensing gaps, and complaint findings to prevent recurrence.
- Oversee development and maintenance of compliance-related training materials and job aids.
Senior Litigation Claims Specialist
Progressive
Albany, NY
09.2002 - 02.2008
- Analyzed claims data to identify trends and patterns for process improvement.
- Collaborated with team members to resolve complex claim disputes and inquiries.
- Reviewed policy details to ensure compliance with industry regulations and standards.
- Coordinated with clients to gather necessary documentation for claim processing.
- Resolved disputes between claimants and providers through negotiation.
- Communicated with external parties to resolve disputes and clarify policy coverage.
- Mentored junior specialists in claims handling and customer service techniques.
- Assisted in developing new procedures for handling incoming claims more efficiently.
- Created reports detailing the status of outstanding claims for management review.
- Developed training materials for handling claims that occurred in the provinces of Canada.
Litigation Manager & NY PIP Manager
Allstate Insurance Company
Latham, New York
01.1989 - 08.2002
- Managed litigation strategy and case development for insurance claims.
- Oversaw legal compliance and risk management for all case proceedings.
- Coordinated with external legal counsel to ensure effective representation.
Education
Bachelor of Arts - French Language And Literature
SUNY At Albany
Albany, NY 09.1984 - 12.1988
Skills
- Regulatory compliance
- Audit oversight
- Risk assessment
- Data analysis
- Claims processing
- Complaint resolution
- Training development
Languages
French
Native/ Bilingual
Certification
- Fraud Claim Law Specialist, 1997
- Associate in Claims, 2013
- Ascend Senior Manager Degree, 2019
Timeline
Quality & Compliance Assurance Manager
Farm Family
03.2008 - Current
Senior Litigation Claims Specialist
Progressive
09.2002 - 02.2008
Litigation Manager & NY PIP Manager
Allstate Insurance Company
01.1989 - 08.2002
Bachelor of Arts - French Language And Literature
SUNY At Albany
09.1984 - 12.1988