Lorraine Jennings
Edmond,OK
Summary
Seasoned Customer Associate with over 40 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
33
33
years of professional experience
Work History
Customer Service Associate
Crestfood Stores
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Hobby Lobby
07.2021 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various merchandise.
- Provided training and support to new associates to help provide high-quality customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of merchandise and services and creating welcoming, positive experiences.
Food Service Director
Aramark USA
03.2001 - 06.2013
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
Import Specialist
UPS Supply Chain Solutions
02.1991 - 06.2001
- Managed air/ocean import shipments.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Once customs cleared, arranged logistics from port of entry to customer warehouse facility.
Education
No Degree - Business Administration
Tarrant Count Junior College
Colleyville, TXSkills
- Hospitality and Accommodation
- Account Management
- Field Operations Support
- Problem Resolution
- Document and Records Management
- Verbal Communication
- Inventory Control
- Customer Relationship Management
Timeline
Customer Service Associate
Crestfood Stores
04.2023 - Current
Customer Service Associate
Hobby Lobby
07.2021 - 04.2023
Food Service Director
Aramark USA
03.2001 - 06.2013
Import Specialist
UPS Supply Chain Solutions
02.1991 - 06.2001
No Degree - Business Administration
Tarrant Count Junior College
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