Jayden Strassacker
Gilbertsville,PA
Summary
Dynamic professional with a proven ability to thrive in fast-paced environments. Skilled in customer service, conflict resolution, and team collaboration, consistently enhancing client satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
Gilbertsville, PA
08.2024 - Current
- Collaborated with team members to ensure seamless operation.
- Adapted to changing work environments and prioritized tasks effectively under pressure.
- Participated in training new associates, sharing best practices for customer interaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients.
Childcare Provider
Home Employer
Gilbertsville, PA
2019 - Current
- Supervised daily activities and ensured safety protocols for children in care.
- Communicated effectively with parents regarding children's progress and behaviors.
- Developed strong relationships with families and established trust.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Snack Bar Operator
Hillside Aquatic Club
Pottstown, PA
05.2023 - 09.2023
- Ensured compliance with health and safety regulations, promoting a safe environment.
- Resolved customer inquiries and complaints promptly.
- Managed financial transactions accurately.
- Established a welcoming atmosphere for customers.
Education
High School Diploma -
Boyertown Area Senior High School
Boyertown, PANo Degree - Nursing
Cedar Crest College
Allentown, PASkills
- Customer service
- Hospitality and accommodation
- Calm and professional under pressure
- Problem resolution
- Team collaboration
- Patience and empathy
- Child supervision
- Safety awareness
- Excellent communication
Certification
CPR Certified
Babysitting / Childcare Certified
Timeline
Customer Service Associate
Wawa
08.2024 - Current
Snack Bar Operator
Hillside Aquatic Club
05.2023 - 09.2023
Childcare Provider
Home Employer
2019 - Current
High School Diploma -
Boyertown Area Senior High School
No Degree - Nursing
Cedar Crest College
American Legion Scholastic Excellence
I was recognized with the American Legion Scholastic Excellence Award for maintaining a strong academic record while demonstrating leadership, responsibility, and character. This honor reflects my commitment to consistent performance, time management, and balancing academic demands with extracurricular and community involvement.