Lorraine Jones
Customer Service Represent
16308 Hamilton Ct. Victorville,CAntta
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining invoice processes at Binswanger Glass. Excels in problem-solving and vendor relationship management, contributing to significant revenue growth. Skilled in active listening and critical thinking, consistently exceeding sales goals through strategic client engagement and effective training of new hires. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Binswanger Glass
05.2012 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
Customer Service Representative
All Pro Glass
05.2001 - 04.2012
- Elevated company reputation among customers by consistently delivering positive experiences throughout the entire sales cycle.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Cultivated long-term business partnerships by establishing trust and delivering exceptional service to key accounts.
- Contributed significantly to annual revenue growth by maintaining a consistent sales pipeline and closing deals effectively.
- Exceeded sales goals consistently with a focused approach towards client acquisition and expansion of existing accounts.
- Achieved high levels of client satisfaction through regular check-ins, addressing issues promptly, and offering proactive solutions.
- Developed new sales strategies to target untapped markets, leading to significant revenue growth.
- Established strong client relationships through effective communication and active listening skills.
- Enhanced client retention by offering personalized assistance and maintaining thorough follow-up protocols.
- Boosted client satisfaction by providing exceptional product knowledge and tailored sales solutions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Evaluated financial records to detect errors and discrepancies.
Education
High School Diploma -
Guam Community College
Mangilao, GU01.1986
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Accounts Payable
- Invoice Processing
- Vendor invoice processing
- Vendor Relationship Management
- New Hire Training
- Regulatory filings
- Cash Flow analysis
- Microsoft Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Binswanger Glass
05.2012 - 08.2022
Customer Service Representative
All Pro Glass
05.2001 - 04.2012
High School Diploma -
Guam Community College
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