Lorraine K. Barry
Nashua,NH
Summary
Dedicated Operations Manager with a track record of managing diverse responsibilities and consistently delivering results against tight deadlines. Brings a data-driven approach to identifying challenges and executing process improvements that drive long-term efficiency and performance. Skilled in fostering collaborative team dynamics and upholding high standards of professionalism. Acts as a key liaison across Sales, Revenue, Technology, Legal and Finance teams to ensure seamless communication and operational alignment.
Overview
21
21
years of professional experience
Work History
Senior Deal Desk Analyst
Pantheon Systems, Inc.
10.2024 - Current
- Ensured compliance with company policy, aligning deals with strategic objectives, reducing manual errors by 50%.
- Support 450 quarterly deal reviews and provided strategic recommendations on deal structure and facilitated exception approvals for complex negotiations.
- Prioritized and managed requests, consistently exceeding SLOs by 100%.
- Supported sales rep onboarding and maintained accurate, relevant sales reference documentation.
- Identified and implemented process improvements to accelerate deal velocity and accuracy.
- Collaborated with teams to enhance system performance, led UAT, and optimized cross-functional processes.
Senior Manager, Global Order Management
Sitecore USA, Inc.
01.2022 - 07.2024
- Led the Global Order Management Team in the Order to Cash (O2C) process, halving order-to-fulfillment cycle time.
- Standardized global order procedures and defined team roles to ensure compliance.
- Collaborated with operations to implement system enhancements for efficiency and scalability.
- Played a key role in Salesforce CPQ deployment, supporting UAT and data migration.
- Acted as the primary escalation point, resolving issues and providing strategic support.
- Contributed to Finance Audits by preparing samples, documenting procedures, and reducing audit mistakes by 75%.Spearheaded the Global Order Management Team as a hands-on leader, streamlining the global order-to-fulfillment cycle reducing time to process by half.
Manager, Global Order Management
Sitecore USA, Inc.
01.2018 - 01.2022
- Oversaw day to day operations of the Americas Order Management function while providing cross-regional support to global counterparts.
- Mentored and developed new team members, promoting best practices and industry standards.
- Supported system upgrades by actively contributing to UAT and process validation.
Manager, Americas Sales Support
Sitecore USA, Inc.
01.2016 - 01.2018
- Managed end-to-end operations for the Americas Partner Program, including onboarding, lead evaluation, and commission execution.
- Built strong relationships with strategic partners, collaborating with cross-functional teams to optimize workflows.
- Received MVP Top Recognition Award for exceptional performance and contributions to the partner ecosystem.
Project Manager, North America Sales and Partner Operations
Sitecore USA, Inc.
01.2014 - 01.2016
- Led critical initiatives across sales forecasting, strategic planning, deal analysis, territory alignment, and CRM data integrity to support business growth and decision making.
- Served as the Operations Lead for the Americas Partner Program, managing new partner onboarding, lead management, and ongoing administrative support.
- Honored with the MVP Top Recognition Award for exceptional performance for fiscal year.
Project Manager, Fidelity Investments Management Technology
Fidelity Investments
01.2011 - 01.2014
Senior Executive Assistant, Fidelity Investments Management Technology
Fidelity Investments
01.2007 - 01.2011
Business Analyst, Fidelity Personal Investments
Fidelity Personal Investments
01.2005 - 01.2007
Education
M.B.A. -
Rivier University
Nashua, N.H.B.A. - Business Administration & Marketing
University of New Hampshire
Manchester, N.H.Skills
- Strategic Communicator and cross-functional collaborator
- Project manager with data driven mindset
- Experienced in managing projects, timelines, budgets, and resources to deliver quality
- Skilled in analyzing challenges and implementing solutions for lasting improvement
Timeline
Senior Deal Desk Analyst
Pantheon Systems, Inc.
10.2024 - Current
Senior Manager, Global Order Management
Sitecore USA, Inc.
01.2022 - 07.2024
Manager, Global Order Management
Sitecore USA, Inc.
01.2018 - 01.2022
Manager, Americas Sales Support
Sitecore USA, Inc.
01.2016 - 01.2018
Project Manager, North America Sales and Partner Operations
Sitecore USA, Inc.
01.2014 - 01.2016
Project Manager, Fidelity Investments Management Technology
Fidelity Investments
01.2011 - 01.2014
Senior Executive Assistant, Fidelity Investments Management Technology
Fidelity Investments
01.2007 - 01.2011
Business Analyst, Fidelity Personal Investments
Fidelity Personal Investments
01.2005 - 01.2007
M.B.A. -
Rivier University
B.A. - Business Administration & Marketing
University of New Hampshire
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