Lorraine Krzizike
Greater Colorado Springs Area,CO
Summary
Dynamic telecom professional with over 16 years of industry experience, adept at quickly adapting to new environments and mastering technical skills. Proven expertise in monitoring, analyzing, troubleshooting, and resolving issues across diverse transport networks and technologies within fast-paced NOC settings. Extensive background in system administration, focusing on streamlining workflows to enhance business processes. Recognized as a Subject Matter Expert for the successful migration of over 500 users between trouble ticketing systems, ensuring seamless communication with clients and developers while delivering comprehensive documentation and facilitating user acceptance testing.
Overview
22
22
years of professional experience
Work History
Special Education Paraprofessional
Lewis Palmer School District 38
Monument, CO
01.2018 - Current
- Supported individualized education plans by assisting students with diverse learning needs.
- Monitored student behavior and provided positive reinforcement to promote social skills development.
- Assisted in adapting instructional materials to meet specific learning requirements for students.
Senior Engineer
CenturyLink
01.2014 - 05.2017
- Provided administrative support for multiple applications used by the Network Operation Centers. Collaborated with developers, internal clients, and business owners in the migration of users to new trouble ticketing and dispatch systems. This included gathering requirements, providing demonstrations, writing documentation of process and functionality, user administration, and ensuring user acceptance testing was complete.
Internal Audit
CenturyLink
02.2013 - 01.2014
- Evaluated the design and effectiveness of processes for assigned clients and identified improvement opportunities.
Engineer II
CenturyLink
08.2011 - 01.2013
- Provided administrative support for ticketing system used by technicians in the Network Operation Center including gathering requirements for enhancements to system, communicating with developers, facilitating user acceptance testing, training new users, and resolving client issues.
Senior Operations Technician
CenturyLink
04.2004 - 08.2011
- Analyzed, tested, and repaired circuits (T1-100Gb, Ethernet and IP) for National customers. Created, documented, and resolved trouble tickets. Communicated with external customers until trouble resolved. Referred tickets out to local carriers, tested with them as needed, and followed methods and procedures to resolve issue in a timely manner.
Education
Bachelor of Science - BS - Human Development and Family Studies, General
Colorado State University
Ft. Collins, CO12-1996
Skills
- Proficient in diagnosing DS0, DS1, DS3, and Ethernet issues
- Continuous monitoring
- Customer service management
- Effective multi-tasking
- Proficient in Nortel, Cisco, Ciena, Lucent, and Tellabs
Timeline
Special Education Paraprofessional
Lewis Palmer School District 38
01.2018 - Current
Senior Engineer
CenturyLink
01.2014 - 05.2017
Internal Audit
CenturyLink
02.2013 - 01.2014
Engineer II
CenturyLink
08.2011 - 01.2013
Senior Operations Technician
CenturyLink
04.2004 - 08.2011
Bachelor of Science - BS - Human Development and Family Studies, General
Colorado State University