Scott Licht
Davenport,IA
Summary
Experienced telecommunications and data technician with over 20 years of experience installing, testing, and maintaining fiber, Ethernet and digital transport circuits. Skilled in troubleshooting complex network issues, provisioning circuits, and supporting customer connectivity across multiple technologies. Known for strong problem-solving ability, reliability, and professional customer interaction.
Overview
26
26
years of professional experience
Work History
Customer Data Technician
Lumen/Centurylink
01.2000 - Current
- Install, test and provision customer network circuits including DS0, DS1, DS3, Fiber Optic, Ethernet and TDM services.
- Troubleshoot and repair fiber, multiplexing equipment, switches and customer connectivity issues.
- Conduct site surveys and equipment inventories to prepare installations and to determine required materials.
- Utilize advanced diagnostic tools to verify circuit performance.
- Interpret circuit designs, work orders and engineering documentation to complete installations and repair.
- Provide professional customer support and communication regarding service installations and troubleshooting.
- Participate in rotational on-call support to maintain network reliability and service uptime.
Education
Certificate - Network And System Administration
Denver Technical College
Denver, CO08-1999
Bachelor of Science - Recreation Parks And Tourism Administration
Western Illinois University
Macomb, IL05-1996
Skills
- Network circuit installation and turn-up
- Fiber optic and copper transport systems
- Ethernet and TDM networks
- Circuit troubleshooting and fault isolation
- Network testing equipment
- Customer service and technical support
- DS0, DS1/T1, DS3/T3 technologies
- Work order and circuit design interpretation
Timeline
Customer Data Technician
Lumen/Centurylink
01.2000 - Current
Bachelor of Science - Recreation Parks And Tourism Administration
Western Illinois University
Certificate - Network And System Administration
Denver Technical College
Work Related Training
- DSO, DS1 and HDSL Technologies for Technicians.
- Digital Copper Transport Systems.
- Nortel Optera 5200.
- Sonet and Optical Networking Fundamentals.
- Cisco 15454 Optical Transport Platform.
- Flashwave 4500 Turn-up and Maintenance.
- Juniper Networks JNCIA Training.