Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Bates

Brooklyn Center,MN

Summary

Driven by results, I leveraged my expertise in data analysis and customer service at Lumen, enhancing project completion rates and network reliability. My role in implementing custom data solutions and troubleshooting network issues underscores my ability to meet critical needs with precision and a client-focused approach. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Customer Data Technician

Lumen
04.2023 - Current
  • Ensured timely completion of projects with strong time management and prioritization skills.
  • Assisted in designing and implementing custom data solutions tailored to client needs.
  • Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
  • Implemented effective backup strategies, safeguarding valuable information from potential loss or corruption.

Network Technician

Lumen
07.2017 - 04.2023
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Improved network reliability by troubleshooting and resolving hardware and software issues.

Braodband Tech

CenturyLink
03.2008 - 06.2017
  • Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
  • Demonstrated flexibility in adapting to changing schedules or priorities as dictated by client needs or emergency situations.
  • Verified continuous broadband connectivity while installing cutting-edge technology such as Calix ONT's, aerial fiber.
  • Improved customer satisfaction by efficiently diagnosing and resolving broadband connectivity issues.

Network Technician

CenturyLink
09.2003 - 09.2008
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.

Central Office Equipment Installer

CenturyLink
04.2000 - 04.2003
  • Performed daily equipment checks by recharging batteries and lubricating equipment parts.
  • Removed machine attachments and waste material from machines.
  • Contributed to company revenue growth through successful completion of multiple high-profile installation contracts.
  • Enhanced equipment performance by conducting thorough installations and calibrations.
  • Consistently met project deadlines, contributing to successful completion rates for the company''s installations division.

Associate Equipment Installer

Lucent Technology
06.1996 - 04.2000
  • Performed daily equipment checks by recharging batteries and lubricating equipment parts.
  • Removed machine attachments and waste material from machines.
  • Consistently met project deadlines, contributing to successful completion rates for the company''s installations division.
  • Upheld strict industry standards when working with sensitive or specialized equipment, ensuring accurate implementation and operation.

Education

Associate of Arts - Science

Olive Harvey
Chicago, IL
05.1992

Skills

  • Customer Service
  • Data Cleaning
  • Network configu
  • Troubleshooting
  • Data Analysis
  • System Installation
  • Data Validation
  • Data Quality Assurance

Certification

High Voltage Training (Lumen)- March 2023

  • Certified Fiber Splicing, (Lumen) - October 2024
  • Licensed Power Limited Tech - 2003- Present

Timeline

Customer Data Technician

Lumen
04.2023 - Current

Network Technician

Lumen
07.2017 - 04.2023

Braodband Tech

CenturyLink
03.2008 - 06.2017

Network Technician

CenturyLink
09.2003 - 09.2008

Central Office Equipment Installer

CenturyLink
04.2000 - 04.2003

Associate Equipment Installer

Lucent Technology
06.1996 - 04.2000

Associate of Arts - Science

Olive Harvey

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