Lorraine Ling
Quakertown,PA
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
40
40
years of professional experience
Work History
Emergency Department Patient Access Representative
St. Luke's University Health Network
Bethlehem, PA (Upper Bucks Campus)
10.2022 - Current
- Executed patient registration processes under stringent timelines, ensuring high accuracy and efficiency.
- Collect, verify and enter insurance information and copays, ensuring quick and efficient patient intake.
- Oversaw patient inquiries related to coverage, financial assistance, and insurance matters while ensuring a professional and empathetic demeanor.
- Executed timely updates of patient records to facilitate seamless billing and ensure efficient insurance verification.
- Coordinated with medical teams to enhance patient care prioritization and ensure timely transitions for urgent treatments.
Planned Career Break
Self Employed
10.2008 - 11.2019
- Supported educational development through home schooling of daughter. Managed career activities for child actress/model. Coordinated schedules and opportunities to enhance professional growth.
- Collaborate with agents, photographers, casting directors and production.
- Assisted in reading and coaching scripts for auditions. Supported preparation and editing of demo tapes for auditions in major motion films.
- Maintain resume, headshots and keep track of earnings, expenses, and commissions.
Customer Service Representative
Ogilvy
New York, NY
01.1995 - 01.2007
- Estimated costs for commercial print jobs for clients such as IBM, American Express, Kraft Foods, Hershey’s, Tiffany, Jaguar, AT&T, Merck, Adidas, etc.
- Provided accurate, timely, and comprehensive written and oral communications for clients and graphic artists in the form of proof mark-up and job specification tickets for commercial print jobs
- Responsible for scheduling, prioritizing, and distributing of work to graphic artist.
- Monitored work in process to ensure timely and accurate delivery of quality print products.
- Completed final billing and closing of jobs.
Assistant to Sales Director
Lubiam
NY, NY
01.1992 - 01.1994
- Support Director of Sales by providing sales help, invoicing, correspondence and reports.
- Ensured and reviewed operational records for accuracy in computation balances and sales accounts
- Communicate with customs brokers, clients and sales personnel on the status of shipments.
- Assist in the preparation of financial statements, reports and forecasts
- Answers telephones and support showroom sales as needed
Legal Secretary
Mattlin & McCloskey
Boca Raton, FL
01.1986 - 01.1992
- Provided research, calendaring, document revisions, file management, and travel arrangements.
- Efficiently and accurately drafted, filed and served mediation briefs, pleadings, motions, and discovery for two litigation attorneys.
- Processed legal documents in a timely and efficient manner to comply with Superior Court and Federal Court deadlines.
Education
AA -
Bucks County Community College
Newtown, PASkills
- Epic platform
- Word, Outlook, Teams
Most copays collected
Consistently exceeded point-of-service collection targets for patient copayments.
Timeline
Emergency Department Patient Access Representative
St. Luke's University Health Network
10.2022 - Current
Planned Career Break
Self Employed
10.2008 - 11.2019
Customer Service Representative
Ogilvy
01.1995 - 01.2007
Assistant to Sales Director
Lubiam
01.1992 - 01.1994
Legal Secretary
Mattlin & McCloskey
01.1986 - 01.1992
AA -
Bucks County Community College