Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorraine Malone

Haverstraw

Summary

Results-driven professional with extensive experience in data management and customer service, adept at ensuring data accuracy and integrity while enhancing operational efficiency. Demonstrated success in supporting organizational objectives through meticulous record-keeping and reliable data entry practices. Committed to leveraging expertise to drive improvements in data processes and elevate customer satisfaction. Eager to contribute skills to a dynamic Data Entry and Customer Service role that values precision and proactive problem-solving.

Overview

54
54
years of professional experience

Work History

Account Manager Supervisor

DataTrace
08.1985 - 12.2022
  • Managed Client information updates and ensured data accuracy in company databases.
  • Developed Departmental procedures that enhanced data management efficiency.
  • Provided training to personnel on data handling procedure and software utilization.
  • Oversaw contract negotiations focusing on data accuracy and proper documentation.
  • Coordinated with teams to implement data-driven software solutions for customer service improvements.
  • In Excel, created detailed reports of customer service operations, trends and performance metrics.

Clerk / Training Manager

Southland Corporations
09.1983 - 08.1985
  • Clerk / Cashier at 7-Eleven stores where needed throughout New York City, Long Island and Hudson Valley.
  • Manager of 7-Eleven stores throughout New York City and Long Island.
  • Training manager - worked with new Franchisees in training their new hires, helping them with setting up and organizing their store.

Clerical Assistant

Merrill Lynch
07.1968 - 10.1970
  • Demonstrated excellent customer service skills while handling inquiries from clients and visitors.
  • Monitored subscriptions to Newspapers, Journals and Magazines for all Merrill Lynch offices.
  • Reviewed and allocated the payment of invoices for all subscriptions for each office.
  • Assisted new offices with setting up all subscriptions needed and number of copies.

Education

Computer Programing

Queens College
Queens, NY

Skills

  • Collaborative teamwork
  • Client satisfaction management
  • Clear and concise communication
  • Achievement-focused
  • Database administration
  • Detail-oriented approach
  • Accurate data entry
  • Attention to detail
  • Effective time management

Timeline

Account Manager Supervisor

DataTrace
08.1985 - 12.2022

Clerk / Training Manager

Southland Corporations
09.1983 - 08.1985

Computer Programing

Queens College

Clerical Assistant

Merrill Lynch
07.1968 - 10.1970

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