Lorraine Matias
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction and maintaining high standards of cleanliness and safety at Disney, adept at multitasking and food assembly. Skilled in order taking accuracy and possessing excellent communication abilities, consistently supported team members to ensure smooth operations, significantly improving guest experiences.
Overview
2025
2025
years of professional experience
Work History
Food Service Worker
Disney
- Registered trained.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Had 8 roles to do. Such as giving guest their food, cleaned tables, on the Register taking orders, attended the sauce bar, attended the beverage station, attended the trash station, and cleaned trays.
- Communication skills were excellent. Helped the guests for their concerns and made their day magical.
Merchandise
Disney
12.2021 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Retail Sales Associate
Family Dollar
01.2021 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Food Server
Volcano Bay
04.2018 - 08.2018
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Education
Associate Degree In Nursing - Medical Assistant
Florida Technical College
Orlando, FL10.2015
Diploma - N/A
University High School
Orlando, FL05.2014
Skills
- Multitasking
- Cleaning and sanitation
- Order taking accuracy
- Food assembly
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Merchandise
Disney
12.2021 - Current
Retail Sales Associate
Family Dollar
01.2021 - 08.2021
Food Server
Volcano Bay
04.2018 - 08.2018
Food Service Worker
Disney
Associate Degree In Nursing - Medical Assistant
Florida Technical College
Diploma - N/A
University High School
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