Lorraine Milano
Summary
Reliable Secretary with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
27
27
years of professional experience
Work History
Secretary/Administrative Assistant
Aces/Wintergreen Interdistrict Magnet School
08.2021 - Current
- Greets incoming parent's and visitors professionally and provides friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Screened visitors and issued badges to maintain safety and security.
- Provided clerical support to both the Principal and Vice Principal as needed. Setting up interviews for potential new staff.
- Manages high volume phone calls and email correspondence. Handles both email and faxes, both incoming and outgoing.
- Handles Power School attendance and tardies, giving passes to student's for late arrival.
- Schedules 504 and PPT meetings for the Special Education Department.
- Maintains all bus schedules and bussing changes in Power School.
- Utilizes radio for student support calls to the appropriate Behavior Therapist.
- Maintains student records, sending them to the appropriate schools and town district offices.
- Assists coworkers and staff members with special tasks on a daily basis.
Security
Orange Middle School
08.2019 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked games as needed for Security.
- Walked the halls to ensure students were in class.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Correction Officer
Department Of Correction/State Of Connecticut
11.1996 - 04.2018
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Examined incoming and outgoing mail to detect contraband.
- Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained the Disciplinary Hearing Board for five years during this position.
- Interviewed inmates to obtain information and evidence.
- Coordinated with other law enforcement personnel to exchange information.
- Administered drug tests to inmates.
- Restrained juvenile inmates when disturbances required physical intervention.
Education
High School Diploma -
Wilbur Cross High School
New Haven, CT06.1984
Skills
- Office Supplies and Inventory
- File Updating
- Calendar Management
- Postage Meter
Timeline
Secretary/Administrative Assistant
Aces/Wintergreen Interdistrict Magnet School
08.2021 - Current
Security
Orange Middle School
08.2019 - 06.2021
Correction Officer
Department Of Correction/State Of Connecticut
11.1996 - 04.2018
High School Diploma -
Wilbur Cross High School
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