Lorraine Miramontes
El Cajon,CA
Summary
Proven leader in customer service and document management, I excelled at Construction Notice Services by enhancing client relationships and streamlining operations. Skilled in Microsoft Office and adept at multitasking, I ensured timely project delivery, achieving a significant increase in customer loyalty and operational efficiency.
Overview
2
2
years of professional experience
Work History
Coordinator
Construction Notice Services
05.2024 - Current
- Oversee customer service representatives and researchers work to ensure no deadlines are missed.
- Built and Maintain relationship with customers when they have questions regarding timelines when submitting preliminary notices, mechanic liens, stop notices, and bond claims.
- Not giving but advising customers when their lien rights were or at risk when removing wanting to remove certain data off their preliminary notices.
- Sending company deadline/upcoming deadline dates so ensure all researchers are on track with current files.
Customer Service Representative
Construction Notice Services
06.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for questions, services, and company information.
- Assisted customers in navigating company website and placing request for preliminary notices and mechanics liens while improving overall user experience.
Researcher
Construction Notice Services
06.2022 - 06.2023
- Gathered and organized information for researching preliminary notices.
- Contacting/communicating with clients customers to ensure preliminary notices are accurate as possible with most updated project information.
- Reviewing all project/preliminary notice information received from general contractors/subcontractors to ensure its most updated information to date.
Education
High School Diploma -
Chaparral High School
El Cajon CA06.2014
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Microsoft Office (MS) Office
- New Hire Orientation
- Document Management
- Administrative Leadership
- Document Control
- Multitasking and Organization
- Administration and Operations
- Office Management
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Coordinator
Construction Notice Services
05.2024 - Current
Customer Service Representative
Construction Notice Services
06.2023 - 05.2024
Researcher
Construction Notice Services
06.2022 - 06.2023
High School Diploma -
Chaparral High School
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