Lorraine Motto
Galloway,NJ
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
23
23
years of professional experience
Work History
Front Desk Agent
Club Boardwalk Resort/La Samanna
Brigantine, NJ
08.2010 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Gourmet Food Server
Rams Head Tavern
Absecon, NJ
08.2007 - 07.2010
- Collaborated with chefs and kitchen staff for seamless communication in fulfilling special requests or dietary restrictions.
- Maintained impeccable cleanliness and organization standards within the dining area, ensuring a welcoming atmosphere for patrons.
- Developed lasting rapport with regular clientele through attentive listening skills and genuine interest in their experiences at our establishment.
- Ensured guest satisfaction through consistent follow-up on food quality, portion sizes, and overall experience during the meal.
- Streamlined table turnover rates through efficient multitasking abilities during peak hours of operation.
- Elevated the overall dining experience by anticipating guest needs before they arose and addressing them promptly.
- Boosted overall dining experience through timely, attentive, and professional food service to guests.
Gourmet Food Server
Clariidge Casino
Atlantic City, NJ
05.2004 - 08.2007
- Collaborated with chefs and kitchen staff for seamless communication in fulfilling special requests or dietary restrictions.
- Maintained impeccable cleanliness and organization standards within the dining area, ensuring a welcoming atmosphere for patrons.
- Developed lasting rapport with regular clientele through attentive listening skills and genuine interest in their experiences at our establishment.
- Streamlined table turnover rates through efficient multitasking abilities during peak hours of operation.
- Elevated the overall dining experience by anticipating guest needs before they arose and addressing them promptly.
- Boosted overall dining experience through timely, attentive, and professional food service to guests.
Gourmet Food Server
Renault Winery & Joseph’s Restaurant
Egg Harbor City, NJ
09.2002 - 05.2004
- Collaborated with chefs and kitchen staff for seamless communication in fulfilling special requests or dietary restrictions.
- Maintained impeccable cleanliness and organization standards within the dining area, ensuring a welcoming atmosphere for patrons.
- Developed lasting rapport with regular clientele through attentive listening skills and genuine interest in their experiences at our establishment.
- Ensured guest satisfaction through consistent follow-up on food quality, portion sizes, and overall experience during the meal.
- Elevated the overall dining experience by anticipating guest needs before they arose and addressing them promptly.
- Boosted overall dining experience through timely, attentive, and professional food service to guests.
- Trained new servers in menu knowledge, customer service techniques, and company policies to ensure a consistent level of quality across all team members.
Education
High School Diploma -
Cacia’s Business High School
Philadelphia, PA06-1985
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality service expertise
Timeline
Front Desk Agent
Club Boardwalk Resort/La Samanna
08.2010 - Current
Gourmet Food Server
Rams Head Tavern
08.2007 - 07.2010
Gourmet Food Server
Clariidge Casino
05.2004 - 08.2007
Gourmet Food Server
Renault Winery & Joseph’s Restaurant
09.2002 - 05.2004
High School Diploma -
Cacia’s Business High School