Lorraine Neff
Seattle,WA
Summary
Dedicated certified Epic Beaker Analyst experienced with implementing, optimizing, and supporting Epic Beaker modules. Skilled in analyzing laboratory workflows, collaborating with stakeholders, and ensuring seamless integration of Beaker functionality within healthcare systems. Excellent at troubleshooting and resolving issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Epic Beaker Implementation Analyst
Contra Costa Health Services
Martinez, CA
06.2021 - 12.2024
- Created and mapped 2000+ records for non-interfaced reference Labs, as well as Quest and LabCorp Interfaces including, EAP, OVT, LRR, LQL, LQF, OVA, OVM, CER, LPP, MAC, LLB, IIT, LWS, DEP, HH1, ETX, HRX, LDF, category lists, BCA downtime reports, Beaker Preference Lists (LPF), Anatomic Pathology Packing Lists (OVA)
- Conducted functional, map record, integrated, charge testing for Quest and LabCorp interfaces and Clinical Content Validation with end-users while providing real-time edits to build as requested
- Configured the HDF and Department Level settings for lab downtime report, Specimen Linking Activity, auto-cancel logic, add-on messages for in-basket, automatic triggering for follow-up tasks, rules (CER) for auto flagging orders for add-ons and filtering labs for Chart Review, and SmartTexts (ETX) for comm logs and comments field
- Conducted Technical Dress Rehearsal (TDR) for printers and workstations including mapping and testing, identifying missing hardware, validating output from printers, updated mapping on pre-existing PCs and tested BCA reports in non-production environments and scheduled Downtime reports in production
- Reviewed AP analyst build and provided knowledge regarding AP including pathology workflows, Beaker AP functionality, and general Hyperspace and TXT functionality
- Post go-live support included working tickets, orders and results error queues, and optimization requests for Sendouts
- Provided AP support in the absence of the AP analyst
- Provided training for permanent analysts regarding build and support for Sendouts
Epic Beaker Implementation Analyst
St. Charles Medical Center
Bend, OR
12.2020 - 06.2021
- Created records for Non-Gyn Cytology, Cytology, and Mayo Reference Lab including, EAP, OVT, LRR, LQL, LQF, and category lists
- Mapped all built/edited EAPs, LRRs, and LQLs and added additional charges to Microbiology Tests and distributed charge lists to new sites for review and acceptance
- Conducted Map Record Testing with Mayo, Clinical Content Validation with end-users while providing real-time edits to build as requested and Technical Dress Rehearsal (TDR) for printers and workstations including mapping and testing, identifying missing hardware, validating output from printers, updated mapping on pre-existing PCs
Epic Beaker Support Analyst
Jefferson Health
Philadelphia, PA
03.2020 - 03.2021
- Addressed and resolved ServiceNow tickets related to pathology and reference lab interfaces
- Resolved interface workqueue errors reducing volume from over 3000 to under 50
- Developed test scripts and conducted map record and integrated testing for Ellkay Task Order 7 Implementation project
- Created and edited 400+ records for Quest and LabCorp including, EAP, OVT, LRR, LQL, LQF and category lists and conducted map record testing for the North Implementation Project
Epic Beaker Analyst - Lead
Valley Medical Center
Renton, WA
09.2012 - 03.2020
- Performed routine maintenance tasks such as software updates, patches, and database cleanups
- Participated in regular meetings with stakeholders to discuss project progress, potential risks, and mitigation strategies
- Trained end-users on how to effectively use various features within Epic application
- Reviewed software release notes and assessed impacts on existing configurations
- Developed and maintained detailed documentation for Epic workflows, system configurations, and customizations
- Conducted thorough testing of Epic applications to ensure optimal performance and user satisfaction
Education
Bachelor of Science (B.S.) - Healthcare Administration
Western Governors University
Seattle, WA02-2026
Skills
- Proficient in Epic Beaker modules
- Strong analytical skills
- Problem-solving skills
- Excellent communication skills
- Interpersonal abilities
- Teamwork
- Independent work
- Knowledge of healthcare industry regulations
- Knowledge of laboratory workflows
- Knowledge of laboratory terminology
Certification
- Epic Beaker Anatomic Pathology
- Epic Beaker Clinical Pathology
- Epic Bridges
- CompTIA Project+
Timeline
Epic Beaker Implementation Analyst
Contra Costa Health Services
06.2021 - 12.2024
Epic Beaker Implementation Analyst
St. Charles Medical Center
12.2020 - 06.2021
Epic Beaker Support Analyst
Jefferson Health
03.2020 - 03.2021
Epic Beaker Analyst - Lead
Valley Medical Center
09.2012 - 03.2020
- Epic Beaker Anatomic Pathology
- Epic Beaker Clinical Pathology
- Epic Bridges
- CompTIA Project+
Bachelor of Science (B.S.) - Healthcare Administration
Western Governors University
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