Lorraine Paci
Wesley Chapel
Summary
Achieved high customer satisfaction ratings through dedicated service and attention to detail. Enhanced store performance by implementing effective customer service strategies. Fostered long-term customer relationships that contributed to repeat business.
Overview
53
53
years of professional experience
Work History
Customer Service Representative
Label Value
02.2018 - 01.2026
- Answer incoming customers calls to include, create new accounts, orders, billing resolution, and collections.
Front Desk/Emergency Room
Advent Healthcare
03.2020 - 04.2022
- Assisted patient in registering for emergency room treatment.
- Part Time
Customer Service Representation/Call Center
General Dynamics Information Technology/Vangent
10.2013 - 05.2014
- Answered incoming calls regarding Medicare packages. Offered customers different packages to meet their individual needs based on information provided by customer.
- Part Time
Billing
Intermediate/Verizon
08.1998 - 04.2012
- Responsible for compiling and analyzing data to create spreadsheets. Also created training packages and job aids.
Cashier
Goodwill Industries
08.2004 - 10.2005
- Proficient operating register, cash handling, merchandising and stocking and maintaining store appearance by setting up displays and keep store clean and tidy at all times. Ensure store is fully stocked and welcoming to maintain a positive shopping experience for customers.
- Part Time
Supervisor/Staff Specialist
Ameritech/AT&T
05.1973 - 05.1998
- Manager, Carrier Operations
- Manager, Billing
- Manager, Methods and Procedures
- Service Observer
- Service Representative
Education
Associate of Arts - Business Accountancy
Cuyahoga Community College
Cleveland, OHSkills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Facilitated effective communication through active listening techniques
- Applied analytical reasoning to evaluate complex problems and develop effective solutions
- Executed accurate data entry processes to ensure information integrity
Timeline
Front Desk/Emergency Room
Advent Healthcare
03.2020 - 04.2022
Customer Service Representative
Label Value
02.2018 - 01.2026
Customer Service Representation/Call Center
General Dynamics Information Technology/Vangent
10.2013 - 05.2014
Cashier
Goodwill Industries
08.2004 - 10.2005
Billing
Intermediate/Verizon
08.1998 - 04.2012
Supervisor/Staff Specialist
Ameritech/AT&T
05.1973 - 05.1998
Associate of Arts - Business Accountancy
Cuyahoga Community College