LORRAINE PADILLA
Denver,CO
Summary
Portfolio Manager at Aurora Housing Authority, enhancing tenant satisfaction through effective communication and problem-solving. I successfully managed a diverse property portfolio, ensuring high occupancy rates and timely recertification strong landlord-tenant relationships.
Overview
19
19
years of professional experience
Work History
Portfolio Manager
Aurora Housing Authority
03.2019 - Current
- Led a team of Property managers making sure all recertifications and interims are completed on time.
- Managed property Fletcher Gardens, including the completion of recertifications and interim recertifications in due to changes. Conducted quarterly inspections, addressed tenant concerns, and ensured that resident satisfaction remained the top priority.
- Increased tenant satisfaction by promptly addressing concerns and implementing effective communication.
- Conducted regular inspections to ensure compliance with local regulations and maintain the overall condition of each property.
- Attended court hearing with managers and legal counsel on eviction proceedings when necessary.
- Managed a diverse portfolio of properties, maintaining high occupancy rates and minimizing vacancies.
- Oversaw annual budget preparation for financial planning for upcoming year.
- Coordinated with maintenance to properly make sure Work Orders are completed on time.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Manager
SMHO
01.2006 - 03.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and addressing potential safety hazards.
- Completed Annual Recertification and Interim Changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available.
- Worked with maintenance to schedule turns for vacated units
Education
High School Diploma -
John F. Kennedy High School
2855 Lamar St Denver CO 8022705-1981
Skills
- Equity valuation
- Client relations
- Client relationship management
- Client interfacing
- Willing to learn
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Self motivation
Timeline
Portfolio Manager
Aurora Housing Authority
03.2019 - Current
Property Manager
SMHO
01.2006 - 03.2019
High School Diploma -
John F. Kennedy High School
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