Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lorraine Sandoval

Amarillo,Texas

Summary

Dynamic construction professional with a proven track record at People Ready Temp Agency, excelling in heavy lifting and problem-solving. Recognized for maintaining safety and quality standards while completing projects on time. Strong attention to detail and effective communication skills fostered teamwork and enhanced productivity in fast-paced environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Construction Worker

People Ready Temp Agency
01.2012 - 02.2024
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in a fast-paced environment while meeting productivity and quality expectations.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Operated power equipment to move materials and promote job efficiency.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.

Service Call Center Agent

Convergys
07.2020 - 04.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Built rapport with customers and followed up with clients to confirm address of concerns.
  • Confirmed insurance policy and coverage terms with vendors to avoid issues with payments.
  • Managed high-volume inbound calls, effectively resolving customer inquiries and maintaining excellent service standards.
  • Handled challenging situations with empathy and tact, resulting in positive outcomes for both customer and company.
  • Educated patients on details of upcoming appointments to avoid delays in providing service.
  • Maintained a high level of professionalism while providing exceptional support to customers in need.
  • Utilized strong communication skills to guide customers through complex issues, ensuring their understanding and satisfaction.

Cook/Prepared Foods Team Member

McDonald's
01.2019 - 02.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.

Call Center Representative

Global Call Center Solutions
03.2012 - 10.2014
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Education

No Degree - Medical Assistant

IntelliTec College
Pueblo, CO

Bachelor of Science - Addiction Counseling

Grand Canyon University
Phoenix, AZ
06-2028

Skills

  • Problem-solving
  • Heavy lifting
  • Construction
  • Attention to detail
  • Providing community referrals
  • Substance detoxification
  • Boundary setting
  • Assertiveness training
  • Community resources
  • Community engagement
  • Goal setting
  • Life skills training
  • Family counseling

Certification

  • Workplace Bloodborne Pathogens, Intellitec College-January 17, 2023- Emily Sutton, RMA

Timeline

Service Call Center Agent

Convergys
07.2020 - 04.2023

Cook/Prepared Foods Team Member

McDonald's
01.2019 - 02.2020

Call Center Representative

Global Call Center Solutions
03.2012 - 10.2014

Construction Worker

People Ready Temp Agency
01.2012 - 02.2024

No Degree - Medical Assistant

IntelliTec College

Bachelor of Science - Addiction Counseling

Grand Canyon University

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Lorraine Sandoval