LORRAINE SMITH
Supervisor Officer
Romeoville,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsive and hardworking Security Supervisor trained in conflict resolution, patrol and security planning. Accomplished in running tight shifts with minimal incidents and maximum control of building envelope. Understands importance of identifying and mitigating security loopholes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Security Officer Supervisor
Securitas Security Services USA
07.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Completed shift handover reports and debriefed next shift upon arrival.
Owner
Badd N Bougee Boutique
07.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
General Manager
Burger King
05.2017 - 11.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Business Owner
Dolls 1 Hair And Nails
02.2008 - 10.2018
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate Of Science - Paralegal Studies
Stratford Career Institute
North Blenheim, NY07.2016
Bachelor Of Applied Arts - Business Administration And Management
South Suburban College of Cook County
South Holland, IL09.1999
Skills
- Effective Working Relationships
- Crisis Intervention Training
- Administrative Duties
- File and Records Management
- Security Screening
- Security Incident Management Software
- Checkpoint Management
- Training Materials
- Security Personnel Training
- Screening Wands
- Emergency Preparedness
- Conflict De-Escalation
- Theft Prevention Training
- Asset Protection
- Prevention of Unauthorized Entry
- SAP Crystal Reports
- Customer Relations
- Tax Software
- Microsoft Office
- Staff Management
- Verbal and Written Communication
- Google Docs
- Microsoft Excel
- Microsoft Windows
- IBM Domino
- Hiring and Staffing
- Minitab
- LexisNexis
- McAfee
- Accounting
- Symantec
- Nagios
- SAS
Affiliations
- Freemason
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Security Officer Supervisor
Securitas Security Services USA
07.2022 - Current
Owner
Badd N Bougee Boutique
07.2019 - Current
General Manager
Burger King
05.2017 - 11.2021
Business Owner
Dolls 1 Hair And Nails
02.2008 - 10.2018
Associate Of Science - Paralegal Studies
Stratford Career Institute
Bachelor Of Applied Arts - Business Administration And Management
South Suburban College of Cook County
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