Zanaira Peacock
Baltimore,MD
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer/ Acting Supervisor
Broadway Services, Inc.
Baltimore, MD
04.2017 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Ensuring daily shift operations are functioning properly, such as : conducting roll call ,inspections , post assignments , ensure vehicle inspection , and provide daily operation information .
- Supervise and coordinate the daily operation and activities of security officers .
- Completing administrative responsibilities , maintaining appropriate documents relevant to shift activities such as time records , training , overtime , schedules , etc .
Security Officer
G4S Security
08.2020 - 05.2022
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Wrote detailed reports of all security breaches and investigations.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Shift Supervisor Trainee
TravelCenters Of America
09.2015 - 01.2017
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Fredrick Douglas
Baltimore, MD05.2013
Skills
- Monitor CCTV
- Effective Working Relationships
- Crisis Intervention Training
- Legible Report Writing
- Facility and Grounds Patrol
- Employee and Visitor Screening
- Federal and State Regulation Compliance
- Security Screening
- Property Patrol
- Report Writing
- Weapons Training
- Knowledge of Supervisory Concepts
Certification
Certified Medical Administrative Assistant
Timeline
Security Officer
G4S Security
08.2020 - 05.2022
Security Officer/ Acting Supervisor
Broadway Services, Inc.
04.2017 - Current
Shift Supervisor Trainee
TravelCenters Of America
09.2015 - 01.2017
High School Diploma -
Fredrick Douglas
Certified Medical Administrative Assistant
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