Lorraine Wilson
Marysville
Summary
Looking to supplement my income with a part-time customer service position. Currently working as Reliable Assistant Front End Manager with solid background in customer service and staff supervision. Strengths include managing operations, coordinating sales, and improving customer satisfaction. Demonstrated ability to foster positive work environment while ensuring productivity and profitability. Proven track record of implementing strategies that enhance overall business performance.
Overview
29
29
years of professional experience
Work History
Assistant Front End Manager
Fred Meyer
Marysville
09.2022 - Current
- Assisted in managing daily store operations and staff scheduling.
- Coordinated training sessions for new team members on company policies.
- Facilitated communication between departments to enhance teamwork and efficiency.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Supported the Front End Manager in strategic planning for operational improvements.
- Established goals for team members to encourage productivity and efficiency.
- Resolved customer complaints in a professional manner.
- Assisted in the recruiting, hiring, training, and scheduling of front end staff.
CERT. MEDICAL ASSISTANT
Snoh Co.
01.1997 - 01.2020
- Responsible for the care of patients within doctors’ offices x 20+ years.
- Also, responsible to assist practitioners in the safe care of patients during procedures.
- Recognized for excellence in patient care throughout many specialties. Including Family Practice, Pediatrics, OB/GYN, Internal Medicine, Orthopedics, Surgery, and Urgent Care.
Education
AAS - MEDICAL ASSISTING
North Seattle Comm College
Skills
- CPR & First Aid Certified
- Food Handlers Certified
- Customer service
- Cash handling
- Team leadership
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Staff supervision
- Employee scheduling
- Cash handling expertise
- Store operations oversight
- Staff training and development
- Performance improvement
Timeline
Assistant Front End Manager
Fred Meyer
09.2022 - Current
CERT. MEDICAL ASSISTANT
Snoh Co.
01.1997 - 01.2020
AAS - MEDICAL ASSISTING
North Seattle Comm College