Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorraine "Terry" Horr

Buxton

Summary

Attentive Corporate Travel Consultant with 20+ years of experience handling corporate travel details. Highly organized and meticulous. Excited to bring expertise, attention to detail to this position.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Corporate Travel Consultant

American Express GBT
08.1996 - 06.2021
  • Managed complex international travel arrangements, ensuring smooth and seamless travel for business travelers.
  • Contributed to the development of policies and procedures aimed at standardizing practices across the organization while maintaining flexibility to meet unique client needs.
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures, becoming my teams Lead agent in rectifying Debit Memos.
  • Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
  • Mentored junior team members by sharing industry insights and best practices, contributing to their professional development within the organization.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Receptionist / ARC Analyst

AER Travel
05.1994 - 06.1995
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collected ARC (airline reporting corporation) payments, processed transactions and updated relevant records.

Education

No Degree - Hospitality And Travel

Carlson Travel Academy
San Diego, CA

Manchester High School
Manchester, CT

Skills

  • Strong communication skills
  • Exceptional customer service
  • Ability to learn quickly and work independently
  • Administrative tasks

Timeline

Corporate Travel Consultant

American Express GBT
08.1996 - 06.2021

Receptionist / ARC Analyst

AER Travel
05.1994 - 06.1995

No Degree - Hospitality And Travel

Carlson Travel Academy

Manchester High School
Lorraine "Terry" Horr