Lorri Cooper Graves
Carrollton,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking and reliable Office Manager with strong ability in multi-task. Offering time management and initiatve. Highly organized, proactive and punctual with team-oriented mentality.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Business Office Manager
AG's Mobile Smoke N Grill, LLC
Carrollton, TX
05.2021 - Current
- Managed office budget and ensured accurate financial records were kept.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Trained, supervised and evaluated staff performance.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Assisted with special projects such as researching new software programs or cost-saving initiatives.
- Implemented policies and procedures to ensure compliance with local regulations.
- Ensured that all office equipment was maintained properly.
- Handled confidential company information in accordance with established protocols.
- Reviewed invoices for accuracy to identify cost savings.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Power of Attorney
K.O. Cooper
Dallas, TX
05.2020 - Current
- Prepared documents such as wills, trusts, and power of attorney forms, as needed by client.
- Provided guidance on estate planning issues such as trusts, wills and power of attorney documents.
- Provided guidance on advanced directives like wills or power of attorney documents.
- Wrote wills, separation degree, and power of attorney documents for family law needs.
- Used power of attorney privileges to sign documents on behalf of clients.
- Researched legal issues surrounding guardianship, power of attorney and other end-of-life decisions.
- Assisted with obtaining legal documents such as guardianship or power of attorney orders when needed.
- Operated a variety of power tools in order to complete assigned tasks accurately and efficiently.
Customer Service Representative
Vericrest Financial
Oklahoma City, TX
06.2009 - 10.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Science - Organizational Leadership
University of Central Oklahoma
Edmond, OK12-2019
Associate of Science - Liberal Arts And General Studies
Rose State College
Oklahoma City, OK05-2009
Skills
- Account Reconciliation
- Payroll Management
- Financial Administration
- Records Management
- Presentation Design
- Administrative Support
- Office Management
- Business operations management
- Expense Tracking
- Expense Reporting
- Relationship Building
- Office Administration
- Inventory Control
- Document Management
- Operations Management
- Meeting facilitation
- Budget Management
- Business Administration
- Customer Service
- Cost Control
- Goal Setting
Timeline
Business Office Manager
AG's Mobile Smoke N Grill, LLC
05.2021 - Current
Power of Attorney
K.O. Cooper
05.2020 - Current
Customer Service Representative
Vericrest Financial
06.2009 - 10.2012
Bachelor of Science - Organizational Leadership
University of Central Oklahoma
Associate of Science - Liberal Arts And General Studies
Rose State College