Dynamic leader with proven expertise in operations management and team building, honed at Shari's Cafe and Pies. Excelled in fostering employee satisfaction and loyalty, driving sales growth, and implementing cost control measures. Skilled in inventory management and food safety, achieving significant improvements in profitability and customer service excellence.
Hi, I’m
Lorri Erickson
Portland,Oregon
Summary
Overview
30
years of professional experience
Work History
Shari's Cafe and Pies
General Manager
06.2024 - 10.2024
Job overview
- Managed budget implementations, employee reviews, training, schedules
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Holmans Bar And Grill
Bartender
02.2010 - 10.2018
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Bills Steakhouse
Bar Manager-General Manager
01.1995 - 02.2010
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
Hudson's Bay High School Vancouver, WA
GED
University Overview
Sylvainya Campus Pcc 12000 Sw 49th Ave Portland Oregon 97219
Associate in Electronics Engineering Technology from Computer Information Systems
03-1999
University Overview
Cosmetology Careers Unlimited2030 Ne 42nd Ave Portland Oregon 97213
Associate of Arts from Cosmetology Hair Color Specialist
01-1997
University Overview
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Inventory Management
- Food Safety
- Cost Control
Timeline
General Manager
Shari's Cafe and Pies
06.2024 - 10.2024
Bartender
Holmans Bar And Grill
02.2010 - 10.2018
Bar Manager-General Manager
Bills Steakhouse
01.1995 - 02.2010
Hudson's Bay High School
GED
Sylvainya Campus Pcc
Associate in Electronics Engineering Technology from Computer Information Systems
Cosmetology Careers Unlimited
Associate of Arts from Cosmetology Hair Color Specialist
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